Gen Z: How these users will find trust in your brand

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It is one of those generations marketers always try to understand and get their heads around as these young people will significantly define the future of brands: Gen-Z (18-23 years) is changing the way marketers have to do their communication around brands and companies. They are closer to and trust more Social Media and mobile than other generations, but they also still like email. At least if we believe in the results of one of the latest Forrester report.

The report author Tracey Stokes stated in blog post last month „Gen-Zers are open to a relationship with brands, as long as those brands are authentic and live up to their high expectations and consistently deliver what they need“.

For the Gen-Z target-group the world means anyone, anytime, anywhere, anyhow. The digital communication world sets no limits for them. Unsurprisingly, according to the Forrester report, this generation will consume more media online than offline. However, there is also a massive challenge for the world to come as distraction is a massive issue in the world of Gen-Z’ers.

The study makes clear that 84% multitask, using an Internet-connected device while watching TV. On average, this target-group is working with 1.5 other Internet-connected devices (e.g., laptops and cell phones) during their TV sessions. While some earlier study from Nielsen tells us that ads and promotions are not so much trusted these days, the Forrester study claims that the Gen-Z target-Group trusts online content -also ads and promos- more than other generations. 

Forrester Study Gen Z 2013

Blogging also adds to the credibility of companies and brands in the Gen-Z generation. The research states tat 22% of the surveyed Gen-Z consumers state they trust somewhat or completely posts by companies or brands on social networking sites. Compared to other generations, this is almost 49% higher. Also, the Gen-Z target-group is 48% more likely than other generations to trust somewhat or completely the content on mobile applications from brands. Even text messages from brands are trusted still. Still, search remains one of the biggest forms to get access to content.

Spot On!
The Gen-Z target-group is facing many forms of communication, promotions but also a massive variety of brand messages. This makes buying decisions more difficult for them but also turns them into a demanding form of consumers. Getting into conversations becomes the main business approach for companies and brands. The old penetration and persuation way of communication won’t work with the Gen-Z tagret-group. The more brands participate in the brand conversations, the more the target-group will open up to receive the brand messages. However, the fluid transition between online and offline communication is essential in brand communication. Marketers should better prepare their business to deliver a seamless brand experience.

What experiences did you make so far with Gen-Z…?

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  1. 5% of negative online reviews are deceptive, finds MIT study am 11.07.2013 08:16 

    […] big impact on our life and happiness, and turn the customer journey into a big secret. Nielsen and Forrester have shown in their studies how we find trust in brands and products, and reviews play a […]

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