Kommentare zu: Social Media: nightmare or gift for customer service?

Von: Social media spend increases – but where to find resources?

Social media spend increases – but where to find resources? — Tue, 08 Dec 2009 23:04:10 +0000

[...] On! Only 27% take the advantage of using Twitter as a customer service (and 25% as a customer feedback) tool for reacting to issues and inquiries. And when 31% see “tremendous opportunities” available in [...]

Von: CMO study: budgets better than expected

CMO study: budgets better than expected — Tue, 17 Mar 2009 23:33:03 +0000

[...] as deep as possible how the customers thinks, don’t ‘owe’ the sovereignty on customer service and support issues, nor have they big influence on CRM, the survey [...]

Von: Christoph Salzig

Christoph Salzig — Mon, 02 Mar 2009 12:45:25 +0000

Gleiche Wahrnehmung, anderer Fall: http://merky.de/-prpda8

Von: Ms Mel

Ms Mel — Fri, 27 Feb 2009 14:12:11 +0000

Thank you! Finally someone who understand what social media engagement mean to business! Positive Customer experience Awesome!

Von: Email Marketing Strategy » Blog Archive » Social Media: nightmare or gift for customer service? : The ...

Sun, 15 Feb 2009 03:48:26 +0000

[...] Another fellow blogger placed an observative post today on Social Media: nightmare or gift for customer service? : The …Here’s a quick excerptAgain asking the online marketing manager via a business network ended in an email from customer support, telling me ‘as of illness… and difficult product availability …lalala… we could not send the camera back quicker’. … [...]

Von: Bernd Eckenfels

Bernd Eckenfels — Sat, 14 Feb 2009 00:46:54 +0000

One can summarize that article: “Get on the Cluetrain” :)

Von: Anh

Anh — Fri, 13 Feb 2009 22:29:08 +0000

Social Media can be a nightmare to companies, but not if they embrace it. With bad customer experience speeding around the internet highway, companies must take the same highway to resolve such issues. Some companies have already done that using Twitter as a mean to reach out and help their customers or prospects. Companies that view the Social Media as just another marketing platform will lose to the companies that leverage it for customer service satisfaction.

Von: Bookmarks vom 13-02-2009 — ErkenntnisWerk

Bookmarks vom 13-02-2009 — ErkenntnisWerk — Fri, 13 Feb 2009 20:30:24 +0000

[...] Social Media: nightmare or gift for customer service? When we lived in the offline world 1.0, customer service was already a dangerous topic for companies – still a small one though. If you failed to meet customer expectations you risked to damage your company and product image but word-of-mouth was not at an adult stage. (Tags: 2.0 web media social) [...]

Von: freitags news flash -KW 7 | ethority weblog

freitags news flash -KW 7 | ethority weblog — Fri, 13 Feb 2009 16:14:35 +0000

[...] Social Media – Segen oder Fluch für den Kundenservice >>thestrategyweb.com [...]

Von: Dan Waldron

Dan Waldron — Fri, 13 Feb 2009 09:17:04 +0000

I finally decided to write a comment on your blog. I just wanted to say good job. I really enjoy reading your posts.

Von: Dan Waldron

Dan Waldron — Fri, 13 Feb 2009 08:16:43 +0000

Nice writing style. I look forward to reading more in the future.