A recent survey from Wildfire by Google and AdAge asked 500 executives from large companies how they budget, staff and measure their social media business. Over half (50,7%) of the surveyed managers work for businesses with $1 billion or more in annual revenue. It shows that marketers in enterprises are increasingly investing in people for this business topic. 46,5% of companies with revenues over $1 billion have a team of 50 or more employees looking after the social business.
Furthermore, they are not afraid of asking for help when needed: 65,5% use a mixture of agencies and in-house personell to manage social media. This is different to smaller companies with revenues of less than $1 billion a year. These companies tend to have one to five employees for social challenges, and almost two out of three use 62,4% use own resources, and not agencies.
From all respondents, 45,6% of respondents see their social media spendings rising by 10% next year; 15,9% see even an increase by 11% to 30%. Just 29,1% of the managers have a „pure“ social media budget. Others managers seem to be getting their budgets from other marketing budgets like traditional media – 23.9% said their budgets are coming from print, television, and radio.
Keeping up the high level of audience engagement is the main issue for marketers. However, most managers are quite confident today about brand damage due to negative postings. This came in last in the concern list. This could have two reasons: Either shitstorms are not as problematic as some social media consultants define or describe them. Or all managers have a strategy in place how to handle these conversation issues.
Not surprisingly for us, finding tactics to effectively measure social media conversations is the second biggest concern for managers. Maintaining a consistent brand message came in third place probably as many companies have challenges in establishing a streamlined culture of social engagement in their company which we realize as one of the main management topics from top level management to „normal“ employee.
Retailers managers also see metrics tied to ROI more important than other managers. Still, most companies (58,4%) are tracking content shares as their „most important or important“ metric for measuring the ROI of social media. Counting followers comes in second (55,8%), number of page impressions (54,7%) finished third.
It is interesting to see that companies are still quite likely to put social media spendings under general brand marketing or digital media budgets. This obviously gives them more flexibility to shift budgets when needed. However, it also shows that the ROI in social media is not really proven in some companies. Predominantly retailers, followed by technology, media and entertainment companies, seem to be confident that there is a reason for social media budgets and have already dedicated budgets just for social.