The digital environment is chaining very fast, based on the evolution of the modern mobile devices which are offering new opportunities and challenges, depending on whether at home or at work. Some forecasts already proclaim the death of the desktop. Today, mobile devices like tablets and smartphones change the daily lives of Europeans, and the way we use our mobile devices was explained in one of my last posts. .
A recent study by comScore, Inc. and Telefónica Germany called Connected Europe -published during DLD Conference today- shows some five developments and gives an outlook where the mobile evolution is heading to. The study was based on a survey of mobile subscribers age 13+ and their primary device. These are the key findings the study is coming up with…
Smartphones and Tablets make PC more and more redundant.
Reasons: Lower hardware costs, increased subsidies, and aggressive operator price plans. A majority of non-computer web traffic comes from smartphones (65%) and especially tablets (25%) are picking up momentum in the EU5 (France, Germany, Italy, Spain and the United Kingdom).
Mobile Media is booming.
Reason: Ubiquitous 3G/4G networks delivering mobile ready content to multiple screens (PC, Smartphone, Tablets). 75% of the EU5 use mobile media users in October 2011 which is an increase by 62% in the past year.
Apple connected use wins in fragmented EU5 market across ecosystems.
Reason: However, there are powerful competitors (Nokia and Google), Apple’s iOS has the top spot when combining smartphones, tablets and other devices: 30% share of connected devices in use! Nokia’s Symbian and Google’s Android win in terms of the highest market share among smartphone.
iPad boost Apple’s market power.
Reason: iPad enthusiasm is not limited to Apple enthusiasts. Users of other phones such as LG (86% more likely) and Motorola (72% more likely) were overrepresented amongst iPad owners, as compared to their respective shares of the smartphone market. Obviously, iPhone owners were quite likely to have an iPad (66 times more likely).
Mobile commerce is increasing and changing expectations for the retail industry.
Reason: Smartphone users are massive mobile shoppers and push retail with double or triple digit growth rates across European countries. Just look at the use of modern mobile devices and their apps in the Prime Time and you won’t be surprised anymore.
According to the study, Germany had the fastest growing (increase of 112% year on year) user base and witnessed the quickest adoption of emerging technologies, such as QR codes. Interesting to me were two facts…
a) Men are still more likely to have a tablet than a smartphone compared to women, whether this is based on business issue or interest the study did not give an answer…
b) Smartphone and tablet is not an issue of income aspects. 65,4% of a household income under 40K EUR have a smartphone and 56% own a tablet.
Would you agree that calling a smartphone and a tablet your own will become as important as having a TV in the past?
Never will I forget the day some time between 2001 and 2002 when I went to the BMW pavilion exhibition in Munich to get an understanding of what “Connected Drive” means. Those days, even the people in the pavilion could not help us, and it took BMW three days to give us some proper feedback on this term via telephone. Today, the term is clearly defined as driving with internet access which enables all sorts of connected infotainment, and if you want to know more about it, you can get plenty of information here.
Every day today, people are sitting in their cars, grapping their smartphones while waiting at traffic lights – although a great Facebook page tells us not “Text-and-Drive”. The future will be different though…
According to the world’s top car bosses, in-car internet access is close to becoming reality. A recent survey by KPMG called “Global Automotive Executive Survey 2011″ shows that speech recognition and internet connection with Wifi and 3G will become the norm in the future.
The results of the study state that 37% of the 200 responding car executives see “infotainment” to be almost as important as car safety. It makes clear that over the next five years, car buyers will see in-car gadgets provided by the big tech firms like Apple, Google or Microsoft.Intel already announced some collaboration with Toyota at the end of last year. Intel forecasts that the connected car is the fastest growing technological device following smartphones and tablets.
According to Reuters, Mercedes-Benz USA is bringing Facebook to its cars with the new in-vehicle telematics system that will be unveiled at the Consumer Electronics Show in Las Vegas this week. It allows drivers to access Facebook on the road. However it is not exactly the same as using the social network on a personal computer or a smartphone. “The version of Facebook offered in Daimler AG’s Mercedes is stripped down to a limited set of features, specially designed for drivers and centered around the locations of friends and businesses.” Audi’s A7 series already offers a built-in 3G wireless which shall be extended to other new models.
Car manufacturers will look out for cooperation opportunities with IT companies as well as telecoms and the music industry. It will be interesting to see how much the in-car technologies will evolve and develop in combination with the Hybrid technology that will get the main investment according to 53% of the car execs. Apart from that 57% see speech recognition and built-in navigation as important product issues for consumers in the future. Just imagine you can send your tweet, write a blogpost or a Google+ status update without taking your eyes from the streets. If speech recognition performs, a lot of the dangerous texting and driving could end. Although it will take some time for people to adapt to the nex technology.
Some weeks ago, I have written about ConnectedTV as the new hype. And we have acknowledged that mobile apps and TV have got TV prime time as the main usage time. Still, we don’t really know how much people use mobile and TV at the same time. A new study sheds some light here…
According to a new survey issued by Yahoo and Razorfish, 80% of web-enabled mobile device owners say they multitask while watching television. They rely on smartphones and tablets to communicate with friends and family. They look up content which is related to the program they’re watching. They might also access information which has no relationship with the TV program.
And the combined usage of mobile and TV is not low. The study shows that 70% of mobile multitaskers use both platforms at least once per week. 49% even report multitasking daily. Over 60% use their mobiles at least once or twice during a TV program. And 15% don’t leave the mobile web for the time of the show they are „watching“.
The main categories for multitaskers are: reality, news, comedy sports, and food. The statement “Using the Internet on my mobile or tablet device while watching TV enhances my viewing experience” was agreed by 38% of the respondents. Nevertheless, another 38% „find using mobile devices while watching TV to be distracting”. Text content leads all channels, beating talking, email, social networking and IM.
“This seems to be an opportunity for content producers and advertisers alike. Some people find multitasking to be a boon, and we have only begun to scratch the surface in terms of providing an engaging dual-screen experience. It’s like the early days of smartphones where it was remarkable that people were making purchases from sites that were not mobile-optimized. If folks were willing to go through that much effort, it stands to reason that making the experience easier and more streamlined will lead to even more passionate participants.” Jeremy Lockhorn, Vice President Emerging Media, Razorfish
Some more findings from the study…
• 94% of multitaskers engage in some kind of mobile communication
• 58% of men “fact-check” information on their mobile browser while attending a live sporting event, with 47% checking out scores of other games and player updates.
• 52% use their mobile device to escape awkward social situations
• 44% seek information unrelated to the current program – 38% searching for data related to it
• Apple’s iPhone 4S leads all mobile phone searches according to Yahoo Shopping data, followed by the Samsung Galaxy S2, the Samsung Galaxy Nexus, the Motorola Razr and the Nokia N9
Men seem to be more comfortable with mobile shopping processes. A former Performics study suggests that men are social shoppers and women the “Likers”. This study also finds that 70% of men under the age of 35 have made online purchases on their smartphones, compared to 64% of women in the same age demographic. And obviously the extention of TV to mobile starts to work: 36% say they go looking for more information related to a commercial they just viewed. Marketers need to start thinking multiscreen when planning their campaigns and ideally sync their mobile and TV campaigns immediately…
The hype about mobile apps is still omnipresent. In which marketing meeting you are, people get mad about creating the next killer app. A recent study by Deloitte gives insights what makes a mobile killer app and why most of the developed apps don’t work.
Last year, the average Apple user downloaded 51 Apps, and it is expected to grow up to 83 of the approximately 400.000 in 2011. And although the app industry is growing as of the increasing tablet market, just a few apps become killer apps.
The study states that less than 1% of apps published by global consumer and healthcare brands were downloaded more than a million times. Whereas, 80% of all brand apps found less than 1.000 people who downloaded it. However, chances are high that people download your app. The study findings say that 45% of consumers with a smartphone download an app at least once a week.
So why is it a challenge to find the rock star app? What makes it so difficult to leverage the brand impact through an app in the mobile market? What are companies doing wrong?
Well, basically most companies don’t think about the value add and the service that these brand apps are meant to provide. Deloitte states that if you obey the following criteria then the chances increase that your brand app reaches the top apps…
- Portability– 81%
- Accelerometer – 77%
- Sophisticated touch screen use – 61%
- Location-based services – 61%
- Camera – 59%
“The app market has some way to go before it rivals TV or the web for penetration, but it is of growing importance for brands. Brands view apps as a golden opportunity to communicate directly with consumers and in a more meaningful, long term manner. When brands get it right, the returns can be huge.” Howard Davies, Media Partner, Deloitte
Which leads us to the question how to make things right, right?
First of all, companies need to understand that handing over an app to the customer is like a promise to care for the customer. It is not just another marketing or communication channel that brand can play around with – at least if mobile apps are not meant to get out of essential impact for business and web strategy in the future. If you as a brand manager think about some strategic approaches, I would be surprised if you don’t find the right “app fit” for your customers. And if you bear in mind that the app shops are quite crowded already, you will not forget to promote the app. Otherwise nobody will find it…
MediaMind Technologies Inc. today released a new study “Tiny Screen, Huge Results“. The new mobile research finds that the iPhone is the trendsetter in the mobile advertising revolution delivering higher Click Through Rates than devices with other operating systems.
MediaMind reviewed over 230 million mobile impressions in Q4 2010 and Q1 2011. They discovered that devices based on Apple’s iOS operating system result in twice the performance of phones based on Google’s Android operating system, and even five times the performance of BlackBerry phones.
Above that, mobile ads achieved an impressive Click Through Rate (CTR) of 0.61%, while standard display banners for PCs are cited with a CTR of 0.07%.
When Mediamind analyzed the browsing habits of mobile users, the study revealed that people browsing PC screens peaks during business hours between 9 am and 5 pm. Mobile browsing are high during the evenings. Mobile Click Through Rates find their peaks in the evening and gain higher CTR than PC at any time of the day.
The study also found that most verticals achieved a high CTR, beating out benchmarks for browser Standard Banners. Entertainment, Retail and Financial Services are among the highest performing industry verticals on mobile, while Apparel and Government have the lowest CTR.
“Mobile is proving to be one of the most financially rewarding formats in the media mix” (…) This is most likely the result of mobile ads being a new experience for many users, and that they occupy a larger portion of the screen as compared to browser ads.” Gal Trifon, President and CEO, MediaMind.
At this point, however I rate these results as they sound amazing (and need to be obeyed and checked for the future of mobile advertising), it needs to be asked whether these results came together because of the curiosity of users using a new device, fingers are sometimes too big for the tiny screen, or people just not realizing that they are clicking on banners as people are not used to knowing where the banners are placed. It is still early stages in mobile ads. I have clicked on some banners and not intended to do so quite often on my iPad and iPhone. The study would be a perfect seelling piece for iAd, but I am asking myself if these results have any connection to marketers, agency people and creative heads using iPhones predominantly, and thus being more open to marketing messages than Android “developer-minded” people. But maybe I am thinking too far here. Any comments…?
In an interview for Bloomberg Television’s “Bloomberg West,” Gary Morgenthaler, a general partner at Morgenthaler Partners, speaks with Emily Chang about Apple Inc.’s potential strategy for speech-recognition applications. With the company’s purchase of Siri Inc. in 2010, Apple gained technology leadership that lets users search the Web by talking to their phones.
Sometimes I am asking myself if we are getting sucked into the opportunities of mobile (and Apple…) technology, or if people will move away from such “extreme” usage of technological progress. Or will it happen as it is Apple, or shall we better say Steve Jobs, who is in the driver’s seat saying: “It just works.”
Would be interesting to see how you, the social and mobile advanced users, if Apple is just catching up on an old trend or evolving the technology to make it market-ready…finally for the normal consumer…?!study conducted by WPP’s The Geppetto Group states that adults -especially Baby Boomers- are seeking brands that mirror an optimistic feeling back to them. So in some way the study suggests that Boomers have a more sustainable perspective when buying brands.
The survey polled 200 men and women (35 – 64) to find out what drives this audience towards certain brands and how this might affect the purchasing decision process. The message is: We don’t forget those brands we had when we were young. Our personalities are closely connected with these brands – especially if these brands were associated with positive messages.
“Marketers need to ask themselves if they’re missing the boat when it comes to Boomers. Are they offering them optimism and social conscience, and are they identifying with inherent qualities of their youths? Think of the impact that kind of thinking could have for sports retailers or restaurant chains for instance.” Julie Halpin, Founder and CEO, The Geppetto Group
The study sums up three major findings that are important to know for marketers…
1. 66% of adults are looking for brands that express their personality
For the GenXers and Boomers technology brands express what their personality stands for. Especially if the brands are going hand-in-hand with expressing youthful qualities. Brands like Apple, Dell, Sony and HP were good reflections of their inner selves. And also Levi Jeans are still popular for them, not so much fashion brands like Diesel or Seven for all Mankind.
2. 57% of adults are challenging brands to surprise and delight them
The study finds that Boomers get exhited about brands that for younger generation might come along as boring. For Boomers brands like Swiffer, Keurig and Under Gear can be surprising again, the study reads. On this point I would have loved to get a clearer picture of how the argumentation
3. Optimism and (corporate) social ethics are important for Boomers
Are these values becoming more and more important, the more people experience in life? Is this because you think more about life, the older you get? The study states that brands that incorporate optimism and social responsibility in their messaging score 12-13 points higher for Boomers than for the Gen Xers.
Buying brands people always want to make a statement about their personality. Some to bolster their identity, some to define their personality – some to show off. Brands play a massive role in the process of self-definition in our global value system. If Boomers purchase products we used to think that trust and reliability plays a big role in the purchase process. The study now illustrates that the messages the “In” brands spread out, don’t necessarily reach the Boomers that are more aligned with the brands of the past, and might be embracing optimistic messaging than just running after the “latest and greatest” of the younger generation. For me it also makes clear that the value system of brands needs to be reviewed.
A good explanation why Apple often wins against competitors. Just see how they behave. Sure, no one of their competitors will comment here…
A great commercial idea from Mercedes. The Sprinter applies for a job…
Do bank customers want ads in their checking accounts? Whether or not we like it, banks think about ways for new monetization opportunities but also try to strengthen loyalty programs of other companies. The big alignment of the industry and the end of the plastic loyalty card? Banks just ad links to the last transaction and you get the voucher for some benefit at the next check-in.
Apple released some numbers that every iPhone user has approximately 60 apps on their device which sums up in 10 Billion app downloads from their store. It took Apple 31 month compared to 67 month to sell the same amount of iTunes songs.
In their latest commercial, MINI battles vs. five-ton monster truck. Can a monster truck jump really clear the whole MINI family becomes the question? And just watch the feelings and what happens to those who watch the challenge. Can love be described better?
Before I came to Paris to participate in the LeWeb10, I was quite amazed how excited everyboody was about the event. Tweets went to and fro about what we can expect as revolutionary input (comparable to Cebit in the 90′s when companies were launching their most important technology inventions). On Facebook people were awaiting the great party with DJ Bob Sinclair. And people did their networking via Presdo which was used as the “official social network” for participants.
So, what was my impression of LeWeb10? Of an event where 2500 devices got connected, 300 Gigabytes of data were going in and out…
Obviously, the networking part is the most important topic of all events in this business. And so I was networking with many people from interesting people (like Jeremiah – interview follows…) and companies like Pearltrees which introduced new technology or business opportunities. As some could not make it, we will have to evaluate Presdo’s real social networking after-event benefit in some days. So far, so good…
They keynote by Carlos Ghosn, Chairman & CEO, Renault S.A. & Nissan Motor Co., Ltd. was impressive and honest. It showed how much the automotive industry and the IT are coming together, although the former cannot keep up with the speed of innovation the later embraces. The New Megane will have as much IT build in as the first Airbus 300 about 20 years ago. Global warming (also air polution), oil price and the future of mobility will be challenges the car industry will neeed to tackle, Ghosn said, facing the fact that there will be 2 billion cars globally by 2020. A topic I have actuall picked as a futuristic project for me and IDG…
The plenary hall talks were the usual PR outlooks (most not much enlightening…). Interstingly enough, for the first time I saw somebody praising openly the quality of their competitor’s device. Marko Ahtisaari, Director of Design Strategy at Nokia, mentioned the “beautiful elegant” and “easy to learn” of the Apple UI. Obviously, these words were to underline that their new Meego-based platform will kind of “revolutionize” UIs in the future (launch in 2011). He also mentioned that Nokia has 1.5 billion mobile handset users a day and 3.5 million app downloads a day in their Ovi store. Seeing this under the findings of the latest Handmark Mobile Media Consumption Report that mobile replace desktops for breaking news and events consumption, Nokia does well to make their devices more user friendly. Most of my friends don’t have Nokias anymore. Apple and Androids are their choices. So, the competition will be interesting…
For some months, we have been discussing internally the value of MySpace. Or if their market has gone already. Mike Jones, the CEO of MySpace, reaffirmed (or redefined?) their new positioning to the world. MySpace does not want to be a social network anymore but a social entertainment platform (which explains the mayor partnership with Facebook). MySpace is reinventing itself. User shall get recommendations for music, TV and other entertainment content, in some way similar Facebook’s social graph approach (250 mio. peoplle use Facebook Connect button). Music seems to be the focus for them in the future.
“My goal is you come to MySpace, you listen to some new bands and connect to those bands. I don’t wanna be the place that replaces iTunes. I wanna be the place where you learn about music and then take that to wherever your music consumption happens. If we connect you to curators who bring you the best content, your repeat visits go dramatically up,” concluded Jones.
Some of the Ignite speeches were mentionable and thought-provoking (Fumi Yamazaki about the Japanese Geek culture of openness and collaboration).
Side notes… Finally I saw the first Promoted Tweet activity appear in my Tweetdeck account pop up. And I agree with the findings of a study by TWRTCON and oneforty about promoted tweets: Yes, it is was a positive experience (as long as it comes up like this… see picture) and No, it did not target me, so I did not click…
The funny thing in the last two weeks was that wherever I was going (Munich, Paris and London) the world collapsed as of serious snow conditions. Two hours waiting on a plane, getting stuck in Heathrow for another day, and no cabs available in Paris for hours were my learings on how much we depend on nature. No matter how clever our technology is. And then you realize how much you use modeern technology. You pick up the iPad and watch TV (live or on-demand) and participate in webinars or conferences. Conversations continue consistently. And sometimes you ask yourself: Do we really need to fly to these countries to join these events anymore? Especially, when these events can be viewed on a live stream? And then you think about Bob Sinclair and listen to his fantastic party tune “World hold on!“…
You answer this question or add thoughts to the future of mobility and events if you may… Much appreciated!