Why fans and friends unfollow brands on Facebook, Twitter & Linkedin (Infographic)

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Some years ago, the guys at ExactTarget told us why people follow and unfollow brands on social networks and other communication platforms. Time for an update you think? Well, here we go…

The guys at BuzzStream and Fractl conducted some research, asking more than 900 people on why they unfollow brands on social networks. With their And the infographic The Unfollow Algorithm they share their findings with us.

First of all, the big winner seems to be Linkedin. Almost only half of all companies or brands (49%) need to fear that they get unfollowed by their users. More problematic seems to be Facebook: 25% of the respondents said that they unfollowed a brand’s official social media page in the last month. And, also Twitter is losing out: 12% of Twitter users stated they unfollowed a brand in the last few days.

So what are the main reasons for the „unfollow algorithm“? Well, the main reasons is that content of brands becomes repetitive and boring – 21% made clear they will unfollow a brand then. The frequency of posting is also ritical for users. If a brand posts too frequently (over 6 times per day) people will unfollow the brand page.

And what do people want? Almost every one in four (22%) claimed that „images“ is the most preferred content type posted by brands.

What is your opinion, and why would you unfollow a brand on a social network?

Unfollow brands Facebook, Twitter & Linkedin

How do men and women use social media and mobile? (Infographic)

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Based on some research from the guys at Nielsen, Pew Research and ExactTarget, the two companies Financesonline.com and Ruby Media Corporation published some interesting facts and figures that are highlighting the different usage of social media and mobile by men and women.

According to the infographic, in general women are more likely to do networking and use social media for relationship, sharing, entertainment and self-help. Men are more fact-driven and look after deals and information, and on the mobile site are more open to scan coupons and QR codes. Men are using social media predominantly for business (27%) and just (13%) for dating. Whereas women are much lower engaged in these two topics with business coming in at 22% and dating only at 7%.

The infographic makes clear that on Facebook, photos and videos (54%) and entertainment or funny posts (43%) are of interest for women, while only 39% and (35%) of men are viewing them. Women are more active in sharing on facebook as well: 50% share with multiple people (men only 42%).

Men and Women Social Media Mobile infographic

Social Media Complainers… and how to deal with them (Infographic)

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Probably you have been one of those social media complainers in your career of tweets and status updates yourself already. If not, maybe you have heard of some of these types from your customer service unit or your sales team. Be aware: Complainers are everywhere, not only on your website or social hubs!

Some studies show that most big companies still do not take social media complains from the social web serious. Comments on brand’s blogs, Facebook or Twitter profiles stay uncommented, or are just a given option to calm the user down and then make them forget about their issue if it is not too complex. Most customers take this personal and just turn to competitors. The revenue of these customers gets lost.

But how can you differentiate between the types of complainers? How can you know who to take serious, and who not? Which typer of complainers should you respond, and how? The guys at ExactTarget have created a nice infographic that helps you structure complainers from

Social Customer Service Complainers Infographic

Study 2014: What marketers see as their top priorities

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Obviously, all marketers are ROI-driven – or made to think that way. Not surprising then, the top priority in digital marketing comes to be increasing the conversion rates (47%), followed by increasing/improving brand awareness (46%) and collecting/measuring/using behavior-based data (29%). This is the outcome of the latest study by ExactTarget entitled „2014 State of Marketing“. The report, conducted between October and November 2013, gives insights from over 2,600 global marketers.

ExactTarget-2014-top-priorities-exacttarget

Although I would have expected from our conversations with clients that demand generation comes in as one of the top priorities, only 28% of the marketers said acquiring new subscribers, improving channels (24%) and leveraging actionable data is among their main challenges for 2014.

ExactTarget-2014-success-metrics

The good sign for publishers, consultants, advertising platforms and marketing service providers is that 98% of responding marketers plan to increase or maintain their digital marketing budgets. The rise in digital marketing spends goes primarily to data and analytics (61%), marketing automation (61%), email marketing (58%), social media marketing (57%), and content management (57%).

ExactTarget-2014-budgets

Spot On!
It would actually be interesting to have a study that asks marketers what they define as social media marketing. Why? Interestingly enough, only 34% of those marketers find ROI in social media marketing. As of a lack of definition, we cannot argue whether there is a misunderstanding in the definition or in the company’s approach to social media. Still, only 52% think their social media activities will actually pay out in ROI. But when Facebook, Twitter, and LinkedIn are cited as the most popular social channels for the respondents, I doubt that their social media approach is properly understood. At least there are positive signs when the repondents see that Google+ gets more impact with 18% planning to start in 2014.