Technology trends are moving fast these days and most companies have already forgotten what was trending in 2010. Or can you still remember?
The following infographic by Needa Shredder gives an overview on the top technology trends for 2015. Furthermore, it offers some predictions of what technology trends form the digital arena will be leading into the future of 2020.
Not surprisingly, computer everywhere, the Internet of Things, 3-D printing, big data analytics are heading up the list. Still, by 2018 the guys from Needa predict that business process workers will be decreased by 50% in the digital business, and by 2025 one in 3 jobs will be replaced by robots and computers.
Sounds all a bit depressing. Well, maybe the major digital job boost of 500% will be even better in terms of offering new job opportunities for the future.
But hey, who can really foresee the future of technology trends by five years. If you can, let us know…
A recent survey from Wildfire by Google and AdAge asked 500 executives from large companies how they budget, staff and measure their social media business. Over half (50,7%) of the surveyed managers work for businesses with $1 billion or more in annual revenue. It shows that marketers in enterprises are increasingly investing in people for this business topic. 46,5% of companies with revenues over $1 billion have a team of 50 or more employees looking after the social business.
Furthermore, they are not afraid of asking for help when needed: 65,5% use a mixture of agencies and in-house personell to manage social media. This is different to smaller companies with revenues of less than $1 billion a year. These companies tend to have one to five employees for social challenges, and almost two out of three use 62,4% use own resources, and not agencies.
From all respondents, 45,6% of respondents see their social media spendings rising by 10% next year; 15,9% see even an increase by 11% to 30%. Just 29,1% of the managers have a „pure“ social media budget. Others managers seem to be getting their budgets from other marketing budgets like traditional media – 23.9% said their budgets are coming from print, television, and radio.
Keeping up the high level of audience engagement is the main issue for marketers. However, most managers are quite confident today about brand damage due to negative postings. This came in last in the concern list. This could have two reasons: Either shitstorms are not as problematic as some social media consultants define or describe them. Or all managers have a strategy in place how to handle these conversation issues.
Not surprisingly for us, finding tactics to effectively measure social media conversations is the second biggest concern for managers. Maintaining a consistent brand message came in third place probably as many companies have challenges in establishing a streamlined culture of social engagement in their company which we realize as one of the main management topics from top level management to „normal“ employee.
Retailers managers also see metrics tied to ROI more important than other managers. Still, most companies (58,4%) are tracking content shares as their „most important or important“ metric for measuring the ROI of social media. Counting followers comes in second (55,8%), number of page impressions (54,7%) finished third.
It is interesting to see that companies are still quite likely to put social media spendings under general brand marketing or digital media budgets. This obviously gives them more flexibility to shift budgets when needed. However, it also shows that the ROI in social media is not really proven in some companies. Predominantly retailers, followed by technology, media and entertainment companies, seem to be confident that there is a reason for social media budgets and have already dedicated budgets just for social.
When the MINI Paceman was first promoted at the Detroit Motor Show in 2011 as a concept car, I said and wrote to my fans, followers and friends: „This is gonna be my new car!“ To some of them, it came as no surprise. Some knew of my passion for the MINI brand. Some recalled my words from brand strategy workshops, from keynote speeches or marketing seminars. Some remembered pictures of me in front of my former white MINI Cooper, and they were surprised I am selling it. Some responded and asked questions about features of the new Paceman; even I could not answer those days. Today I can.
But… Many of them did not even know of the new concept, the new brand, the new design, the new small SUV category that MINI kind of invented, and so on. I did. I saw the potential. I just got infected by the brand. I wanted a new MINI Paceman. I loved the outlook: Getting the keys handed out for a MINI Paceman.
I have thought a long time about writing this post, or just forgetting about it. But I am a challenger…
Today, the IAA 2013 is opening their doors in Frankfurt. Car brands are proudly presenting their latest auto concepts. Managers posing in front of their new innovations in modern steel or carbon. They are shaking hands with those that make them look good. But who does really make them stand out? The technical suppliers? The revenue driving resellers? The social influencers? Or those who hold up a sign in the streets without being incentivized or getting cash saying: „I love this brand!“ Those who stand out, and those who make stand out: the brand advocates?
Maybe today is the right time to write a blog post and tell a story that to many of my fans, followers and friends sounds unbelievable – but MINI, I tell you, it is the absolute truth. I write it in the night when other people are sleeping. My clients tomorrow won’t care whether I had enough sleep, or not. I write this, when there is more important things on the desktop than leveraging a brand that does not listen, nor understand. Am I mad? Am I not clever? No, I am honest. I am what I am. I am a real MINI Paceman advocate.
Beginning of February 2013, I sat down with my MINI car sales representative and told him that I want to buy a Paceman. I wanted to be one of the first in Munich. I wanted to sign the contract. Now. And I asked whether he could open doors to the marketing, PR or social media department at MINI when an idea hit my brain just in the minutes when I sat there: Two of my clients have called me their „pacemaker“. The word transition from pacemaker to paceman was not too far off for me. So, some brilliant thought (at least in my mind) awoke in my head: Why not call yourself „Mr. Paceman“?
A concept created in a brain flash: Website domain. Web space. Web blog. Unique content published in a Paceman. The life of a Pacemaker in a Paceman. Lifestyle. Design. Speed. My life.
While the reseller configured my MINI Paceman, I bought the website domain, set up the blog with a little help of a friend and scribbled the whole concept on my smartphone. I told my MINI sales rep about the idea when I had signed the contract. He was enthusiastic about the concept and saw a lot of other potential cooperation opportunities.
I was ready to start publishing. Publishing about the pleasant participation for my MINI Paceman. The color. The design. The coffee holders. The changing interior lights. The engine. And so on. Publishing about the pace of my days, my experiences with the new Paceman, my life in a MINI Paceman nutshell. I wanted to share pictures of MINIs. I wanted to post design ideas of other MINI freaks, and find the first MINI Paceman pics, I might come across. And a lot more…
Now, obviously I knew about brand protection and brand rights. I knew that -before I started buying the domain- I should get in touch with some MINI brand contacts and get some formal permission to use the brand name. I thought: „Just do it!“
So, I wrote emails to MINI, their PR department, their marketing department, their social media people, and their agencies. I even contacted strategic partners from MINI. I wish I hadn’t done it. I felt like a little unloved kid being pushed from one corner to another in order not to cause any trouble for anyone, in order to shut up. MINI did not move. I continued. The answers I got where just some lines making clear that I am not allowed to use the brand for my purposes.
Hang on! My purposes? Is that the power of a big modern brand, is that arrogance, hubris or simply ignorance?
If I promote a brand I like, invest time, offer to wear their branded merchandising clothes and have even bought the brand product before (and maybe a far too expensive brand product), why should I not be allowed to do marketing and PR for that brand to my fellow peers? A target-group that MINI is chasing with banners, print ads, wallpapers, outdoor marketing, newsletter mailings and a lot more.
Doesn’t this mean, I am actually doing what MINI pays others for; marketing agencies, PR people and media houses with the old „quid-pro quo“ game: editorial coverage for advertising dollars? Those institutions that create corporate publishing products for brands which cost these brands a fortune?
Shall I then be happy and not get crazy, when I get the feedback: „We might consider that you are writing a guest post on our official MINI blog.“ Hurray! What an outcome of my activities! Sorry MINI, you missed the point! I am not just a buyer. I am not a normal influencer. I am more. I am a MINI Paceman brand advocate, if you know what this means MINI. If not, you might just read the study by Ogilvy)?!More than seven months later, the blog is still online – online without any content at MrPaceman.com. The case has been mentioned by me in at least 20 seminars and on several stage appearances at events. Events where even the BMW marketing departments or some of their agencies participated. I saw people shaking heads, heard their words asking how ignorant and un-clever brands can be, and read their tweets and updates trying to get reactions to this case from MINI. MINI did nothing. For seven months now, the MINI brand managers did nothing.
Yesterday, some silver surfers passed by my MINI Paceman. One of them, a man in his seventies approached me when I got out of my Paceman: „Great car. Cool design and colors. Is this new? Have never seen this car before…“ His wife replied: „This is one of these new SUV cars but just in a MINI format. Nice high access. Like it!“
Would this make up for a really cool advertisement? Now, just imagine, I had written about such stories, shared a picture with these older people and spread the word around the world about my life in the MINI Paceman. Don’t you think these stories, these emotions, these experiences might have made a difference in the way the MINI Paceman gets positioned, promoted and had pulled sales leads?
„Advocacy goes deeper. Advocacy is emotion-driven. Advocacy is loyalty. Loyalty is commitment. Loyalty is passion. Loyalty let’s forget the rules of logic, of facts, of the rational. Advocates drive on the streets of loyalty and breath it’s air.“ Martin Meyer-Gossner on brand advocacy, September 2013
Did I make the benefit of brand advocates clear to you, MINI? Ok, then get into the next MINI Paceman and drive to me. Let’s speak!
PS: All of you out there who think MINI should make a move towards brand advocacy, share this post and maybe that will make them clear what opportunity they might have missed. And let’s hope some other brands learn from this case…!
It is one of these questions many B2B marketers would love to get an answer: How many of the B2B business professionals that can be reached by B2B media and live events are involved in purchasing decisions or supplier selections?
Well, a recent study by American Business Media’s „Value of B-to-B“ report, which was based on 6,682 responses from business professionals, 74 marketers and 111 business publishers and released Wednesday, gives an answer: Of those purchase business decision makers responding to the survey 74% can be reached by B2B media and live events.
The web plays a critical role here. The study states that 87% of those use industry-related websites on their customer journey and research in the decision making process. What they predominantly use is print magazines (65%), industry conferences and trade shows (58%) and e-newsletters (55%).
However, we all think the world is completely digital these days, the study makes clear that 74% use both digital and traditional media to get latest best practices and get the right information for their business. The industry-related focus of the print publications is relevant for (68%) as they spend more time with those publications than with mainstream business or consumer publications.
PS: There are good signs for the media industry, too. Almost half of the responding marketers (45%) expected an increase in B2B advertising budgets for the next 12 months.
Sometimes studies bring some flashback to your mind. This time it was some study results that reminded me of two of my four moderations of the dmexco Night Talks.
In a recent country comparison study by Adobe half of the respondents made clear that digital advertising is distracting, invasive and annoying – in the UK less than in Germany and France though. The study which asked 1,750 marketers and 8,750 consumers across the UK, France and Germany, shows that two out of three users find TV campaigns still more important than online ads (US 66%, UK 70% and Germany 67%). Consumers even responded online ads were „annoying“ (US 68%, UK and Germany 62%), „invasive“ (US 38%, UK 45% and Germany 17%) and „distracting“ (US 51%, UK 44% and Germany 31%).
There is still some negative perception of digital advertising that the repondents described in their feedback. However, web ads came in the top three preferred advertising tactics in the UK. In France print magazines (31%), billboards (24%) and TV ads (23%) were the leading three categories. For Germany, print magazines were also the leader with (28%), billboards (23%) and window displays (21%) came in second and third. In the UK 39% favoured print magazines, 23% TV ads, and 12% websites.
Some weeks ago, I have been interviewing Mark Phibbs, VP Marketing EMEA at Adobe on the dmexco hot chair in Cologne. Nice seeing some statements on the study from him:
„Some digital advertising is failing to hit the mark. While digital provides great promise, often it is not being delivered in an emotionally compelling or targeted way.“
The storytelling boom was again also highlighted in this study. Even in the ad world content plays an important role. 68% of UK users responded that ads should tell a unique story which mentioned John Lewis and Guiness as good examples. One of the main ingredients should be the humour factor of the story. Funny is the driver for happiness, and outplaces „sexy“ ads (92% thought so).
„We think online advertising can learn from traditional advertising in three ways. Is it beautiful and eye-catching? Is it integrated? Do consumers have control over it? Creative agencies have had decades to get traditional advertising right. It’s not wholly surprising that online and digital isn’t resonating to the same degree – not only is it still relatively in its infancy as an advertising channel, but the digital landscape and the corresponding opportunities for brands are constantly changing,“ said Phibbs.
The study also made clear that targeted banner ads based on programmatic buying in Social Media like i.e. in Facebook could be „creepy“ (76%). Even more, 49% would like a dislike button in Social Media for it. Again this reminded me on my last dmexco Night Talk moderation in Munich when I could ask Scott Woods, Commercial Director Facebook DACH, how it can come that I get banners for social networks 60+ years old people. Facial recognition (do I look so old)? Bad programming? Bad automation or bidding process? Maybe the people behind? The answer was „Well, technology can only do what it is capable of!“ Fair enough… It seems we will have to live with that weakness for some time.
The value of such a quote is for some managers marginal and for others massive when using it to explain the transformation of the business into a digital community-centric company or brand. Take it for what it is, and for what it’s worth for you, or let’s discuss it.
For this year the quote will be about social business strategy…
Just before you start asking… By „business freestlye“, I address all departments in your company (like marketing, sales, customer service, HR, or other) that are responsible for planning, using, handling, and organizing the business tactics and strategy around the brand, product line or service offering of business relevance.
PS: If you do it right, your workforce will freak out like the guy in this post. Believe me…!
We had written about a Curata content marketing survey some months ago. Now, I came across another research which is making it’s way through the web, and I am glad as I have been asked at a University St. Gallen event for some new insights on the topic today.
The Content Marketing Institute’s 2013 benchmarks shows what the challenges for marketers are: producing enough content (64%), producing the kind of content that engages an audience (52%), or producing a variety of content (45%).
Sounds like we have heard that before, right…?
If you think lack of budget is still the issue, you might find yourself being in the wrong corner. Just 39% of the respondents said that they lack budget. Furthermore, traditional restrictions and limits like buy-in/vision (22%) or finding trained content marketers (14%) is falling out; not even senior level buy-in is their biggest challenge (7%).
All lies? Well, seems like that… And when just 14% say, they are having problems hiring in this field, i would suggest some clever journalists or PR managers have found a way to market themselves.
So, a questions arises that also came up today in my moderation: What is the real issue, why marketers don’t challenge the content marketing business?
We have probably all heard what Outbrain told us today in their speech that push is the new pull, advertising becomes marketing, creation the modern editorial, campaigns are the always-on of tomorrow which makes sprints the new marathons. Still, the question is whether marketers understand why this should become the new budget engine for a change in an emerging shift towards content marketing and away from advertising?! Maybe marketers need to understand what makes them a media-house? Content curation, distribution and measurement might be more of a big bang theory to address…
The challenge might actually arise in the definition where content marketing gets propelled. Many marketers see still search engine advertising (SEA) their wholly grail. If companies get turned around into SEO engines, the whole result-driven aspect of the fluid content marketing world would not be questioned any longer. It just depends on getting the right people engaged inside the office and to find the commitment that lets the formerly outsourced world stand in the shade. And have companies ever understood the value of content? Content is not a test budget! It is an attitude towards business, towards communication, towards social business. Or have you ever put into question why you send out newsletters, flyers, whitepapers, or even company brochures? Blogs, status updates, tweets… written in an intelligent way, is increasing the way your conversations will arise…
Are you really hiding in the content marketing fields, marketers – or is it a real challenge…?
Some day, I have to be at CES, just to say I have been there, I assume. But time is money and the more projects you are juggling on a daily business, the less time there is for events. And the questions is if it all worth the traveling. So, the CES 2013 passed without me but the three main web connected inventions that caught my attention, shall be summarized briefly in this post.
At different events in 2012 you could hear many speakers talking of the car becoming the most expensive but also most connected mobile device in our lives in the future. CES speakers were following kind of the same lines. When Will Smith was handling many issues while driving his car in iRobot, it seemed all too far away for us those days. Now, just some years have passed and AUDI is already showing the first prototype that allows drivers to travel via autopilot with the option to check emails and social channels when driving under 30 miles per hour. More and more, the car is emerging towards a connected multimedia vehicle which also offers new advertising and marketing approaches through mobile and navigation systems that bridge new opportunities for brand integration. This Beet.TV interview with Rob Norman, Global Chief Digital Officer at GroupM, tells us how…
Magic Glass & Augmented Reality
When we have written about the Google Glass and the short film „Sight“, the vision of integrated and intelligent augmented reality technology seemed even further away from reality. At CES, another company called Innovega showed their version of augmented-reality eyewear. They previewed their invention of a wearable transparent heads-up display, enabled by iOptik contact lens technology, which delivers mega-pixel content with a panoramic field-of-view. An unbelievable „enjoyment of immersive personal media“? Well, the video shows us in two parts Innovega’s glasses why the approval of the FDA would be welcomed soon. And then I can see a future, where we will have the latest content and ads from our brand right in front of our eyes…
Do you still think, TV commercials are one-way communication? You might think again. Audible Magic, an audio fingerprinting and recognition technology company, will be able to detect content and then react on a second screen. The company will partner with three advertising companies (Accelerated Media, DG Mediamind and Cheshire Duo) to create interactive commercials. Those ads shall trigger users by detecting relevant content and then send „relevant“ brand content to the viewer. Imagine you are watching a new James Bond film on TV with all their great commercials around „Skyfall“, Audible Magic’s technology recognizes the content and sends you a coupon or a video commercial on a second screen with a nice discount offer.
Although I have listened to Ford’s Community with similar visions where via GPS billboard content shall sync with a smartphone app to be remembered while passing those billboards, it still sounds quite far away.
But the other innovations have shown that the future is just around the corner sometimes. Maybe I need to go to CES 2013 next year to find some more brand power options. You never know…
A recent study by Curata identified the main drivers of content marketing activities in B2B companies. The findings are based on Curata’s poll of 465 B2B marketing professionals in October 2012 from business owners, VPs of Marketing, CMOs, managers, marketing consultants and agencies.
The study explains that content marketing continues to become more and more important for B2B marketers. However, the drivers for content strategies are shifting towards thought leadership and market education.
The results show that 87% of responding B2B marketing professionals use content marketing for business goals targets (5% increase to 2011). Content marketing gets followed by SEO (67%) and event marketing (60%) as further leading channels in marketing strategies in 2012.
Further findings of the study show that although engaging customers (81%) has top priority for their content marketing efforts, thought leadership and educating the market are increasing in their importance for the business. More than half of B2B marketers (56%) state thought leadership as a key objective (13% increase to 2011). Also, educating the market (47%) increased by 3% to last year. Just 24% see SEO as a key objective (still a 5% increase to last year). Former top marketing tactics (print/TV/radio) went down from 32% to 26% this year.
Lead generation is still one of the key marketing goals for B2B marketers according to the survey. Most B2B marketers (82%) see driving sales and leads as their top marketing goal. Establishing thought leadership (42%), increasing brand awareness (40%), or increasing Web traffic (32%) follow in the next places. Content curation is also getting traction as the next step in content marketing. 57% of B2B marketers see it as an important evolution step. However, content curation is in it’s infancy when only 34% of curating content marketers have done it since six months or less. Quite scary I found that a staggering 43% of B2B marketers don’t measure the efficiency of their content marketing efforts. I found interesting that the topic brand advocates was not on the spot in terms of content marketing in this study.
Unfortunately, most business owners don’t consider establishing a reputation management campaign until disaster has already struck. While taking measures to control your company reputation after slanderous or other undesirable information is plastered on the Internet is an important step, sometimes this post-situation management isn’t effective at clearing your business name.
In the fast-paced world of social media and digital information you must take preemptive measures to keep your business name and brand unwavering in the eyes of your customers, both current and potential.
Steps of Reputation Management
Reputation management isn’t a new concept within the business world, but since the introduction of social media platforms and its various spin-off websites, this mode of safeguarding your company’s good name has altered from print-only mediums. Although the specifics of a reputation management campaign can vary, the three most common principles include:
Establishing a Reputation
While this may be the most complicated and time-consuming process, establishing a good reputation within your industry is paramount to long-term success.Reputation Maintenance – Now that you’ve built a solid reputation within your industry for quality service, products and customer care , you must maintain this reputation. Reputation maintenance involves a myriad of steps, which may include continual monitoring customer reviews on social media sites and updating a business blog with vital and free information. Reputation Recovery – Even by following the aforementioned steps, it’s still possible to receive bad marketing from competitors or jilted customers. This is the most important step out of the aforementioned as it involves rescuing your reputation through a series of marketing techniques and positive business promotions.
Although securing your reputation is a continual process, professional reputation management consultants demystify the abundance of information about reputation management. Due to unique circumstances that can tarnish your business reputation, it’s important to place your business focus not on covering up negative remarks, but replacing these remarks with positive truths.
While certain forms of reputation management are considered manipulative as they attempt to alter search results, other forms don’t necessarily alter results but rather place the focus on the positive qualities of a particular business or person. The most effective way to accomplish this goal includes:
Publishing several websites that spin your business in a positive light. Soliciting mentions in highly respected third party directory listings.Proactively respond to criticism found in public spaces with an explanation and solution.Offering a level of transparency within the company so current and potential customers are aware of your business practices and procedures.