Although many marketers have heard of the analytics, data and technology challenges, a minority of 26% of marketers understand their value for the business they run. This is the latest results of a joint study from VisionEdge Marketing (VEM) and ITSMA Marketing Performance Management (MPM) with input from 380 marketers gives insights on marketing performance and best-practices.
The study shows how marketers can earn an “A” grade from the C-suite as they understand impact on data for business. The outperforming marketers know how to make performance management a priority. They know how to plan and implement a well-defined and documented road map for performance improvement. While many marketers measure effort and activity, these “A” grade marketers find the right metrics on ROI efficiency, while building dashboards in order to communicate business benefits of their efforts.
Not surprisingly, “A” grade marketers know how to align their marketing objectives with business priorities, which are the basis for selecting the right metrics. They understand why their offerings create a bi-directional benefit for customers and shareholders.
Of the top performers, 63% claimed increased customer share of wallet. This is a massive success when compared with 48% of “B” marketers and 38% of low performing marketers. When monitoring improvements for business growth, 54% of “A” respondents confirmed improvements in their win rates. This stands against 39% of the “B” competitors and 25% of laggard marketers.
However, some of you marketers might think you should have the ROI in focus, the “B” grade marketers
are too much looking for sales figures. They are spot on getting leads for their pipeline and try to map the customer journey intensively. Still, they lose the big picture of the long-term web strategy. The lazy laggard marketers just see the production of marketing campaigns as their target instead of producing and generating real business results, according to the study.
According to a recent study by Klout, the most popular content topics on Twitter and Facebook seem to be similar. However, they differ significantly beyond the top 10 topics, states the report based on Klout Topics data from more than 580 million people all over the world. The topics were categorized interests, passions, and content areas.
The study shows that music and television are still the main topics to talk about on the main social networks Facebook and Twitter. And obviously, people are still generating and sharing their words and views on celebrities, holidays, software, films, and business, which showed up to be highly popular among the social networks.
In general, engagement and interaction on various content topics occur in 40% of the cases on the same top 10 content on Facebook and Twitter. The pattern of engagement does not really make a massive differentiation obvious on the various social networks. Still, the remaining 60% show some interesting variations on interactions which definitely need some mentioning as tzhey vary from network to network.
However, the remaining 60% of all engagement comes from topics beyond the top 10, and the percentage of interactions with those subjects differs significantly by network
Twitter 95 vs. Facebook 23
Twitter 104 vs. Facebook 52
Twitter 89 vs. Facebook 197
Twitter 98 vs. Facebook 196
Twitter 66 vs. Facebook 21
Twitter 50 vs. Facebook 22
A recent study suggests that marketers should focus more on social media advertising and native promotions. The results of the study conducted by Millward Brown Digital for MediaBrix show that these tactics are more effective than email.
The respondents -300 marketers from Fortune 5,000 companies in 17 business categories- of the study answered with the follwowing response on which advertising formats and types “meet their digital branding objectives” on a multiple choice and multiple selection questionnaire.
– Social (51%)
– Native (46%)
– Email (36%)
– Paid search (23%)
– Mobile Web (23%)
– “Emotionally targeted” in-game (20%
– Mobile in-app (20%)
– Programmatic (18%)
– Regular in-game (14%)
– Text messaging (12%)
– Direct purchse ads from websites and blogs (11%)
When Millward Brown asked marketers on their preferences on “what types of digital ad campaigns has your company conducted”, the reponses were quite similar. Of the responding marketers, 77% mentioned that social is their way forward where as 73% replied email and 68% were heading for native. Although this might suggest that email marketing is a thing of the past, the marketers did not say that email does not work any longer.
Seeing news from Procter & Gamble marketing lately, it illustrates the confusion generated by the marketing industry on what’s the future of advertising going to be like. P&G will invest 70% of their advertising in programmatic in the future. A move that follows the American Express example trying to shift 100% of digital ad buys to programmatic. Against this movement stands some results of the Millward Brown study which shows that 30% of digital marketers understand that programmatic advertising creates some negative consumer experiences, with the unfavorable result in not leveraging but hurting brand loyalty or negating their branding objectives.
Please finds the main results of the study in the following infographic.
According to a recent study by Marin Software, search campaigns get significantly better results when they are aligned with social campaigns. These findings are based on an analysis of $6 billion in annualized marketing campaign spendings which came from different global brands via Marin’s platform.
The study shows that integrated search campaigns that were managed in combination with social advertising campaigns achieved a 26% higher revenue per click on average compared to search campaigns which were standing on their own, so called in isolation. Furthermore, the brands got a average of 68% higher revenue per conversion through their search campaigns by combining them with social advertising campaigns.
Some more findings make clear that users who click on an advertiser’s search and social campaign convert faster. People who saw both campaigns showed 2x greater conversion rate on average than users who click on a search ad only. Thus, users who click on both a search and social advertisements have a conversion rate approximately 4.5x times higher on average than users who click only on a social advertisments.
The revenue per click is also higher with users who click on both a search and social advertisements. They made 2x more revenue per click on average than users who click on only a search ad. Moreover, users who click on both a search and social advertisements achieved 4x more revenue per click on average than users who just click on a social ad only.
If you do you your own findings on social and search campaigns, let us know. It helps the whole community.
Some weeks ago, we spoke about a study that described what B2B decision makers expect to read on vendor websites. Now, a new study of 352 buyers (predominantly large businesses) from The CMO Council and NetLine shows that the majority of organizations (94%) favors to curate and circulate relevant content in their organization before finally deciding to purchase B2B solutions and services. For years, marketers thought B2B buyers and influencers alike are simply using vendor-related content from time to time.
The study makes clear that there is no real sharing structure to be made out from company to company. However, there are three main patterns that the study highlights in their results:
– From the Middle Out (35%): Execution-level executives search and find content about vendors/products and make the purchase. Senior management gets educated thorugh them why the decision was made.
– From the Bottom Up (30%): Junior or mid-level employees find vendor-related content and share their discoveries with senior management. Then they make the final decision.
– From the Top Down (29%): Senior managers find the content, then share it with lower-level managers for analysis and final purchase.
The same as with the sharing patterns, there are three key personas within the businesses who act according to their own behaviors, expectations and needs.
– Researchers: Primarily focused on new industry reports/research to inform them of advancements in solutions, trends affecting the markets, and opportunities for improvement.
– Influencers: Interested in both thought leadership found in trusted third-party channels and vendor-branded technology specifications, data sheets, and use cases. Their special interest is in summarized content, i.e. infographics, videos, and blog comments.
– Decision-Makers: Want to stay informed through broad research reports and analyst commentary. However, they expect to have access to detailed data to enable better decision-making at the tail end of the purchasing funnel.
The study reveals some further interesting insights. The vendor selection is major to moderate influenced by online content, find 88% of the B2B buyers and more than a third (38%) find that online content provides strategic insights and shapes the purchase decision. The content that is valued the most is research reports and studies (65%), technical spec and data sheets (50%), analyst reports (46%), whitepapers (35%) and posts on trade publishing sites (30%). The power of Google and the vendor website comes out as well: When more than two third state they start their vendor-related content sourcing with search engines and portals, it shows that the best training the marketers is to read the two B2B studies and draw some conclusion out of it for the future of your own content, PR and marketing acitivites. And if you cannot find a solution, we are happy to help…
Is it really still the phone number and the email address? Well, at least contact information should be easily accessible on B2B vendor websites. This is the main finding of a recent report from Dianna Huff and KoMarketing Associates.
The study, based on a survey of 175 B2B buyers, states that the majority of B2B buyers (68%) find the vendor’s address and contact information is mission critical information. Thus, 55% make clear they’ll leave the website if it isn’t accessible. For most B2B buyers (81%) want to contact vendors via email in the first place, phone comes in second place (58%). Furthermore, it is not only about accessibility. Credibility of a vendor’s website establishes for 51% of the respondents when contact or about information is displayed.
From a content perspective, 43% of buyers see pricing as a “must have” content on vendor websites. Having worked with different b2b vendors in the last years, we know that the challenge for them is the indirect sales when partners have different levels of pricing models that often cannot be displayed public; however separate logins can handle that challenge.
90% of buyers expect to see product/services information on vendor websites. They also want to see about/company information (61%), marketing collateral (37%), and testimonials (36%). Although social media becomes more impact in our daily business, only 24% try to find social media add-ons (24%) or look for blogs (22%).
Although the contact form is the most common way to get in touch with the vendor, only 39% like to use it. This is critical as buyers usually do not take too much time to stay on vendor websites.
Especially when getting bored or when they click out of a website, buyers tend to leave. Another mismatch that makes people leave is when video or audio plays automatically (93%). Animated ads, like crawling banners or pop-ups are also a NoGo for 88%, and a bad positioning about company offers makes 83% move to the competitor sites.
The findings of a study by Demand Metric and Netbase sound positive – but not on a second glance. Although most marketers seem to have understood why they need to work with social media analytics tools, they still haven’t figured out how it helps them to find the social ROI. At least, 61% of responding marketers use social media analytics tools, and of those 53% started working with the tools in the last two years.
The study based on 125 marketers (70% B2B-focused, 13% B2C and 17% split) shows that marketers find social analytics tools most valuable for helping with campaign tracking, brand analysis, and competitive intelligence. 60% of the reponsing people use social media analytics tools for campaign tracking, brand analysis (48%), competitive intelligence (40%), customer care (36%), product launches (32%), and influencer ranking (27%).
It still surprises me that the majority of respondents (66%) states that social media analytics tools are most valuable to help assess and quantify the degree of engagement. Is there more in it like understanding where engagement of the company is needed, leveraging content for production and curation, spoting the mentality and value of influencers, identifying engaged communities or platforms, or detecting features and traffic of personal brand advocacy? Obviously, most marketers are still far behind in understanding how to use and leverage social media analytics tools.
Although most marketers see the opportunities to leverage the social ROI, most are still in their infancy in converting data in findings, and leveraging social media in their daily business. The findings show that most of those marketers (70%) still cannot quantify their social media ROI. The question is why they cannot do so? Do you have any ideas or experience where the main challenges are? Is it a problem of resources, of technology misunderstanding, or simply not clear which social KPIs make sense to meet the overall business targets? Let us know what you think…
It is one of these questions, we always get asked in meetings and seminars. How much is social media growing, or is growth already declining? Search Engine Journal provides some good overview on the topic of growth and use in an infographic just recently released.
The most popular sites -in terms of how they are used by marketers- are still Facebook, Twitter, and Google+. Same as in the study from Global Web Index in 2013, Twitter still shows the fastest growth in social networks from an active user perspective, especially in the 55-64 age group.
In the time period from June 2012 to March 2013, Google+ increased their active user base by 33%. The age group of 45-54 years showed the fastest adaption growth in Google+ with a 56% increase.
And Facebook? Although they showed a 23% increase, especially the age group of 45-54 years is adapting the fast moving “Likes and Hypes” network.
From Falkow’s perspective, many corporate newsrooms do not provide the content and links that journalists “are looking for, and things they think are important, and things that make their jobs easier for them, and that they would therefore use that content more readily.” The value of pictures for content could be seen when Twitter started displaying pictures in peoples’ feeds, so that users did not have to click the link connected with it, she states.
The main findings from the survey…
– Just 37% of online newsrooms provide videos and embedded codes compared to 82% of journalists asking for it
– 49% of online newsrooms fail to meet the standards of images for publications, only 39% of corporate newsrooms offer an image gallery
– 53% of journalists find video important with content, but only 13% of PR professionals are adding videos to their news, and only one third have a video gallery in their newsroom
So, the question is why companies fail with their newsrooms? Sally Falkow’s answer is as simple as it is obvious: “The No. 1 reason that they quote is lack of resources and, also very close behind, lack of skills. They don’t know how to do it.” Based on the knowledge of their 2013 newsroom study, Peter Ingman, founder of the newsroom technology platform Mynewsdesk, responded: “The power of images and videos have become central parts when coaching companies on how to set up newsrooms with our technology. Providing news and information to journalists has to be three things: simple, simple, simple! It has to be an easy process of uploading data for companies and easy to implement the appropriate content articles and posts for the media contacts. Journalists need to have or find the essential data for their reports and articles without challenging search activities. Come, find, implement – this is the key to successful newsrooms!”
The way journalists work has not changed drastically over the last decade in the way investigating for the news content works. Check the media, check Google, check the brands. Newsrooms offer new opportunities to journalists, social influencers and brand advocates to access data faster with an “everything-at-a-glance” perspective. The use of implemented analysis tools, clever SocialCRM technology, and by changing the way employees are allowed to speak for their brands via online channels, newsrooms foster brand and trust building. However, newsrooms can sometimes be of good and bad experience as the standard in companies newsrooms varies, apart from the different technologies that companies use, from self-developed platforms to personalized SaaS newsrooms.
Often enterprises have got newsrooms up and running already like Daimler, AUDI, ING or Costa Coffee. Still, most SMBs don’t even think about it as they are still relying on their traditional way of spreading news via content distribution platforms – an outdated way in terms of the value it provides for SEO, and even more (or less?) for journalists. Companies should start thinking about providing value with their newsroom in the form of video quotes or brief updates or blog posts alongside photos about the latest developments or news in the company or the market. Quick and simple information bites that come via tweets, Facebook updates or direct mail out of platforms straight to the editor, optimized according to their user behavior. It will make a massive impact on brand reputation and the way journalists will work with corporate newsrooms in the future.
Another year, Edelman is offering us insights into the trust in companies, officials and their leaders with their Edelman Trust Barometer. This year’s version sampled 27,000 general population respondents with an oversample of 6,000 informed publics ages 25-64 across 27 countries. The study makes clear what the main trust building attributes are.
It also shows that CEOs are regaining trust (43%) since low of 31% in 2009. And there are easy ways to improve the trust scale for CEOs and their companies by communicating clearly and transparently (82%), telling the (sometimes unpopular) truth (81%) and engaging regularly with employees (80%).
The downside of the CEO results is that CEOs still rank second to last out of the most credible spokesperson framework. Those more credible were academics (67%), technical experts (66%), “person(s) like yourself” (62%) and employees (52%).
“CEOs must continue to lead, but to do it effectively they now have to inform and empower employees and academics. So whether it’s discussing possible regulation, supply chain management or the reaction to a crisis, CEOs must work in concert with those who are viewed as being more credible.” Alan VanderMolen, vice chairman, DJE Holdings
The report illustrates also that the trust rust in media decreased by 5% globally to 52% this year. When almost 80% of the responding countries state that the trust in media is down compared to 2013, this speaks a clear language. Although this sounds quite negative, some media sources like online search engines (65 percent), traditional media (65%), hybrid media (54%), social media (47%) and owned media (45%) see some improvement to last year.
The 2014 Edelman Trust Barometer is always a good indicator to how much people trust in business and government. And when we see the largest ever gap (14 points) between trust in government and business this year, the leadership teams should try to figure out quickly what the reason for it might be. Although it seems that trust in business leadership improves as it stabalized compared to 2013, it shows that businesses seem to lead government and don’t necessarily need to partner with them in order to gain trust as much as in earlier decades. Thus, it is not surprising that most respondents (84%) think business can pursue its self-interest while helping society. Furthermore, 74% even believe business could be part of the process of formulating regulation in the energy and food industries.
PS: My message to leaders…
Maybe leaders should engage with their employees more and understand what my favorite leaders quote means. “Lead by the power of your employees’ imagination and insights, not the challenges you were given”.