Very often the question in our seminars come up which platforms, content types and tactics to use on social media. Now, a recent report by Eccolo Media enlightens us – although it has to be mentioned that the basis for the survey was a fair small number of 100 people responsible for influencing or making B2B technology buying decisions (33% influencers, 67% decision makers) but conducted in a series of three different reports.
The survey makes clear that just about every one in three B2B technology buyer (38%) states to not have seen any content from vendors on social networks over the past six months that influenced a business purchase. And now just think how much time you invest in all your information process towards B2B buyers.
It also found that 34% of responding people claimed they have seen vendor content on Facebook in the past six months that helped with a purchase decision. Now, this might be as the base was predominantly US marketers but still it shows the power and influence of the biggest social network also on B2B tech buyers. LinkedIn came in as the second most influential network. 32% said they found meaningful content there, Google+ was mentioned by 28%, YouTube 27%, and Twitter 20%.
The early stage decisions in the sales cycle is for tech buyers most useful when it comes to finding content on social media. However, the challenge is awareness (31%) and understanding (36%).
In terms of the content most welcomed and consumed 25% of the surveyed people think case studies from vendors on social media are best to work with. Further content types they liked to consume were technology guides (16%) and whitepapers (16%).
Last year’s CNBC study examined that C-level execs were more mobile than their senior counterparts in middle management. This year’s CNBC’s Mobile Elite survey -based on more than 600 online interviews across Europe, Asia and North America – shows that the usage and impact of mobile devices amongst business executives is higher than ever. Six in ten executives admitted they are still busy checking their mobile devices when its weekend time and the stock-market is closed.
Managers are even more busy consuming news during the mornings. For those vendors seeking to address the European business decision maker the weekday evening is said to be the right time to get in touch, according to the study. Obviously, many managers have more time during their weekend leisures to digest articles and information. Almost every second executive (48%) reads ‘in-depth articles’ and 38% has a close look at business profiles.
In that field, LinkedIn has achieved the number one position in Europe as a ‘useful business and recruitment tool’ (59%) with the highest scores for the ‘respected brand’ (64%). However, Facebook is also under the top-performers as a ‚useful marketing tool’ among Europe’s Business Elite. In Europe Twitter scores highest European executives for ‘use for both work & leisure’ (55%) increasing from 32% in 2013.
TV and tablets are moving more and more together in terms of business impact and parallel screen usage for decision-makers: 80% of US executives stated they were watching TV while using their tablet. Europe is with 71% and Asia with 70% behind the US results. Still, 56% of global executives use their mobile device as a direct result of watching TV.
Their predominant reaction after watching TV content is…
– Web browsing for products or services (69%)
– Purchasing products, stocks or shares (55%)
– Responding to advertising (42%).
“An ongoing trend where work life and private life is bleeding into one another“, thinks Professor of Organisational Behaviour, Cass Business School London, Andre Spencer.
Not surprisingly, business executives are massively using their mobiles and second screens. The more business turns international the more “global business environments work on a 24/7 basis”, thinks Spencer. Staying in touch is possible and needs to be done the more people are engaged in being on the road. The work-life balance gets challenged when organizations are increasingly expecting their top executives to be online and working.
Social media marketing has become more and more important for retail marketers in the U.S. this year compared to 2013. This states the latest reports by Extole which was based on the survey response of 302 people responsible for marketing and technology at U.S. retail companies. However, mobile marketing and email are still top priorities as well for those marketers across various verticals, company sizes and geographies.
Although social media marketing was the leading marketing spend compared to last year with 41%, mobile advertising (32%) and email marketing (31%) were catching up as well. Whereas thee marketing spends were on the sweetspot for budget spends, topics like display advertising (28%), content marketing (28%), and paid search (24%) got less marketing spends this year.
The report also made clear that retail marketers use social media and email two most (85%). Not surprisingly as social media was mentioned as the most effective tactic for acquiring customers. 50% of the retail marketers have picked it in the top three results. Nevertheless, if retail marketers want to convert retail customers, email marketing is still seen as the most effective marketing tool.
If we compare this report to another much broader study by Capgemini “Digital Shopper Relevancy Report” that asked 18.000 consumers around the globe, marketers might be putting too much emphasize on social media marketing. Marketers might have a closer look at the not “socially-engaged shopper” categories and then decide in which markets to invest in social media marketing, and which stay with a broader holistic digital marketing approach.
What is your experience on how to best address your customers in the retail or technology space?
In a quantitative study with 1,200 respondents, which also included some qualitative secondary research and some new form of “blography” component, it made clear that streaming has become a mainstream behavior. Almost four out of five (78%) participants of the survey had streamed music in the past three months. The streaming habit on the way to purchase is most often (91%) a form of auditioning music before buying it – especially YouTube has an important role in this process.
The age group of 22-30 year olds is even more active than their older and younger counterparts. Streaming music has become a daily habit for them (63% do it daily). As the group sample was taken from their target audience, it might be a reason that this result is even higher than in usual user studies.
The young generation of “streamers” listens to radio as an important source of information to this group. However, the study credited broadcast and the Internet as sources of music discovery. Interestingly enough the study states that the act of listening seems to be passive. User do not seek to find their music, it basically comes to them. It could be a prove that the music industry has understood how to use big data to favor the music taste of their users.
Obviously, TV is another major discovery platform for this generation. 88% of respondents mentioned that they searched for songs on TV shows next to listening to them. This could become another important opportunity for track-identification mobile apps (like i.e. Shazam).
The path from discovery to purchase (which in this study can mean several things, including “streaming it incessantly”) is interestingly charted. The role of streaming in that path is often a form of auditioning music before buying, according to 91% of participants, who use YouTube for that purpose.
Not surprisingly, the respondents state that downloading music via P2P networks is not popular for them (60% see it as “risky” or “wrong”). Still, this does not mean that the idea is completely gone from their minds. Sharing music data with friends via DropBox or other sharing platforms is a common practice for music fans. However, if 81% of participants believe this is a support to bands they admire can be doubted. Maybe the music fans haven’t quite understood how their bands make money. It probably “beams up” the bands relevance and popularity more if 63% of fans follow artists on Facebook and share the bands’ news in their personal networks.
The common understanding in marketing teams is that content is key to meet the expectations of consumer. However, this might be right, most US consumers (52%) see high performance as the main quality feature of a website, according to a recent report from Limelight Networks.
The report that surveyed 1,115 consumers valued website performance (streaming with no buffering, pages that load quickly, and so on) as the most important digital experience feature. It also states that performance comes before fresh and updated content, delivering a consistent experience on mobile and desktop, and providing personalized content.
The respondents also make clear that they (59%) will wait less than five seconds for a webpage to load before being frustrated and leaving the site. Even more, more than one in three (37%) stated to leave and buy a product from a competitor if a website is slow.
The mobile experience is also becoming more critical for marketers. When 85% accessing a website with a mobile device at least some of the time, and 50% of the surveyed people do so with either a smartphone or a tablet most of the time, it shows that mobile customer experience needs to be thought about carefully. However, the good signs are that almost half of the users (44%) are more generous in terms of waiting for website response when accessing websites via mobile devices but the trend is to see fast downloads as well on mobile and desktop.
The report illustrates the connection between brand and website experience: 82% of consumers recommend a brand after a positive website visit.
However, marketers might think about personalization with the use of smart data now, the report also warns that more than one in three users (38%) do not want websites to remember their previous website visits. The website experience remains a business challenge “Businesses need to educate themselves on the challenges and intricacies of delivering a high performance digital experience to ensure hidden latency issues don’t disrupt a user’s interaction with the brand,” summarizes the report.
If you are a great marketer, you always want to be ahead of the curve with your marketing team. But what talent ingredients does it need today to be among the leading experts of modern marketing? eMarketer has just come up with their latest “Skills of the Modern Marketer” report.
In this report we get to know the skills that senior marketers have to achieve or to be coached for in order to manage their teams correct supported by the latest trends. And it becomes clear that it is not only about knowing the right marketing tactics and trends, we also have to shape our personality with empathy, adaptability and collaboration skills. And furthermore, it has become a challenge to understand the latest marketing technologies and how they can foster the ROI of your business.
The following infographic summarizes the report and the findings, based on interviews and a survey with senior level marketers.
In many markets we can see the challenge for SMB marketers to effectively manage their tech vendor offerings.
Now, this experience gets underlined by a recent report based on a survey from DNN Software of 300 US marketing executives (50-5,000 employees) in February 2014. The report states that almost two thirds (63%) of marketers in midsize companies find the market is overloaded with marketing technology vendors to manage them effectively. Just imagine what it means for an SMB marketer to manage five and more tech vendor connections (53%)? Or even 10 or more of them which is what 15% have got to do in their daily business.
Obviously, there is some kind of logic behind the number of technology vendor relationships that marketers need to manage: The bigger the company, the more vendors. In companies with 1,000-5,000 employees marketers need to manage five or more vendors (75%) whereas in companies with 50-99 employees it is only 33%.
However, the technology is not really helping marketers to ease their business. The majority of marketers (70%) think their job has become more challenging with all those technology marketing solutions in the market. Furthermore, a big portion of them is asking for a “mixture of a marketing and tech specialist” to help manage their marketing technology.
Concerning their challenges for 2014, most midsize marketers find it is a major or moderate challenge to get customers’ attention (79%). Interestingly enough, more than two-third respond (72%) are having trouble to find their target group on the web. The same portion states that the challenge to stand out from the crowd comes with the volume of online content which makes it rather difficult for them to effectively do their business and achieve their results.
Getting personal data is something most companies strive for. However, consumers are very careful with sharing their information with marketers. Most of them (62%) fear that marketers don’t obey the rules of data privacy. This is the main finding of a recent report from SDL, based The report was based on data from a survey of more than 4,000 consumers in the United States, the United Kingdom, and Australia.
Not surprisingly, younger consumers are not that frightened about the way marketers work with their data than older consumers. In the UK, just 48% of the 18-24 year old respondents worry about it versus 63% of the 45-54 year olds. The US is less open with data sharing in the younger generation. 59% of the respondents between 18-29 years worry about data privacy. This compares to 71% of the age group 45-60 years.
There is also a big gap between what data people share and what not. Data about age, gender, and income is more openly shared with marketers. Respondents made clear that they are less open to share the name of their spouse, lists of family and friends, and obviously their Social Security number.
It seems that loyalty programs are still a great hook for marketers. In order to being able to join a loyalty program 49% of respondents were willing to share personal information with brands. Furthermore, free products and services in exchange for data still gets 41% sharing personal data.
Still, the fear of being tracked gets people away from sharing their data online, especially when it comes to in-store tracking. Most respondents (76%) with smartphones replied they are not happy with retailers’ tracking their shopping tours as they do not understand what the intention of the tracking effort will be.
Trusted brands are in a comfortable situation: 79% of respondents stated they are more likely to hand over personal data to those brands they have purchased from before. Obviously, this changes in percentage from country to country with the UK being most hesitant about sharing information Almost one third would not share any information with marketers. The report is a good indicator on what kind of structured data is easy to generate, but also shows the challenge of getting sensitive data from consumers.
Is it really still the phone number and the email address? Well, at least contact information should be easily accessible on B2B vendor websites. This is the main finding of a recent report from Dianna Huff and KoMarketing Associates.
The study, based on a survey of 175 B2B buyers, states that the majority of B2B buyers (68%) find the vendor’s address and contact information is mission critical information. Thus, 55% make clear they’ll leave the website if it isn’t accessible. For most B2B buyers (81%) want to contact vendors via email in the first place, phone comes in second place (58%). Furthermore, it is not only about accessibility. Credibility of a vendor’s website establishes for 51% of the respondents when contact or about information is displayed.
From a content perspective, 43% of buyers see pricing as a “must have” content on vendor websites. Having worked with different b2b vendors in the last years, we know that the challenge for them is the indirect sales when partners have different levels of pricing models that often cannot be displayed public; however separate logins can handle that challenge.
90% of buyers expect to see product/services information on vendor websites. They also want to see about/company information (61%), marketing collateral (37%), and testimonials (36%). Although social media becomes more impact in our daily business, only 24% try to find social media add-ons (24%) or look for blogs (22%).
Although the contact form is the most common way to get in touch with the vendor, only 39% like to use it. This is critical as buyers usually do not take too much time to stay on vendor websites.
Especially when getting bored or when they click out of a website, buyers tend to leave. Another mismatch that makes people leave is when video or audio plays automatically (93%). Animated ads, like crawling banners or pop-ups are also a NoGo for 88%, and a bad positioning about company offers makes 83% move to the competitor sites.
From Falkow’s perspective, many corporate newsrooms do not provide the content and links that journalists “are looking for, and things they think are important, and things that make their jobs easier for them, and that they would therefore use that content more readily.” The value of pictures for content could be seen when Twitter started displaying pictures in peoples’ feeds, so that users did not have to click the link connected with it, she states.
The main findings from the survey…
– Just 37% of online newsrooms provide videos and embedded codes compared to 82% of journalists asking for it
– 49% of online newsrooms fail to meet the standards of images for publications, only 39% of corporate newsrooms offer an image gallery
– 53% of journalists find video important with content, but only 13% of PR professionals are adding videos to their news, and only one third have a video gallery in their newsroom
So, the question is why companies fail with their newsrooms? Sally Falkow’s answer is as simple as it is obvious: “The No. 1 reason that they quote is lack of resources and, also very close behind, lack of skills. They don’t know how to do it.” Based on the knowledge of their 2013 newsroom study, Peter Ingman, founder of the newsroom technology platform Mynewsdesk, responded: “The power of images and videos have become central parts when coaching companies on how to set up newsrooms with our technology. Providing news and information to journalists has to be three things: simple, simple, simple! It has to be an easy process of uploading data for companies and easy to implement the appropriate content articles and posts for the media contacts. Journalists need to have or find the essential data for their reports and articles without challenging search activities. Come, find, implement – this is the key to successful newsrooms!”
The way journalists work has not changed drastically over the last decade in the way investigating for the news content works. Check the media, check Google, check the brands. Newsrooms offer new opportunities to journalists, social influencers and brand advocates to access data faster with an “everything-at-a-glance” perspective. The use of implemented analysis tools, clever SocialCRM technology, and by changing the way employees are allowed to speak for their brands via online channels, newsrooms foster brand and trust building. However, newsrooms can sometimes be of good and bad experience as the standard in companies newsrooms varies, apart from the different technologies that companies use, from self-developed platforms to personalized SaaS newsrooms.
Often enterprises have got newsrooms up and running already like Daimler, AUDI, ING or Costa Coffee. Still, most SMBs don’t even think about it as they are still relying on their traditional way of spreading news via content distribution platforms – an outdated way in terms of the value it provides for SEO, and even more (or less?) for journalists. Companies should start thinking about providing value with their newsroom in the form of video quotes or brief updates or blog posts alongside photos about the latest developments or news in the company or the market. Quick and simple information bites that come via tweets, Facebook updates or direct mail out of platforms straight to the editor, optimized according to their user behavior. It will make a massive impact on brand reputation and the way journalists will work with corporate newsrooms in the future.