As a fan of the series “Mad Men” TV series, I have to share this comparison of the sales profession development with you. When we compare the decades from 1950-2010, we realizte that there were some significant differences. From Don and his friends’ wild office parties and massive whisky as well as martini consumption to a straight organized reality where sales automation has taken over and social media rules the communication between people.
Although, we still here at the universities and in seminars from the advertising Gods like Leo Burnett and David Ogilvy, Don Draper’s world has seen a radical shift in sales profession. But in which direction…? The guys from Leads360 have created an infographic that defines the main trends we saw lately…
- 1960: In-person pitch.
- 1970: Door-to-door vacuum pitch.
- 1980: Not really specified in any direction…
- 1990: In the beginning email messaging, later customer relationship management (CRM)
- 2000: Social integration (Social Media)
- 2010: Intelligent sales automation
“Over the last 50 years, many of these fundamental sales strategies have remained incredibly valuable,” states the infographic. Maybe you find the reasons why when reading through it.
Today, we are talking of Facebook as the barbeque with “friends and fans” and of Twitter as the chatter at the toilet. Well, it seems that we haven’t moved away from socializing. Maybe we just need to add some drinks next to our screens…
SoDA (the Society of Digital Agencies) just recently presented their views and results of their annual Digital Marketing Outlook Survey. It offers some fresh insights and perspectives of how marketers might be turning their creative and technological knowledge into new concepts in their digital agencies. The report delivers thoughts around changing advertising markets, new organizational set-ups, latest technology and budget ideas for companies, brands and digital agencies in 2013. A very interesting resource…
In a recent report called “2013 Mobile Future in Focus” comScore released their outlook for mobile trends. The report shows the U.S. mobile and connected device landscape in 2012, which is meant to the set the stage for the international expansion of the mobile revolution. It offers insights into mobile media consumption, mobile networks, platforms, as well as OEMs. It also includes key mobile market insights from the United Kingdom, France, Germany, Spain, Italy, Canada, and Japan.
The report illustrates the following trends for the mobile year 2013…
Multi-mobile use shapes the “Brave New Digital World”
The U.S. is surpassing 125 million U.S. consumers and tablets in mobile consumption. More than 50 million own smart mobile devices which make consumers being always connected. Americans spend more than one out of every three minutes online on mobiles. Does this show the end of the desktop?
Smartphones surpass 50% penetration and start ‘Late Majority’ of adopters
In 2012 the U.S. smartphone market became the year of mobile by finally surpassed 50% market penetration. It enters the “late majority” stage of the technology adoption curve. Smartphone subscribers increased 29% from a year ago and 99% from two years ago. 72% of all newly-bought devices were smartphones.
Android and iOS Control U.S. Smartphone Market
Google’s Android OS and Apple’s iOS dominate the U.S. smartphone landscape with almost 90% of the market today. The well-developed app ecosystems makes it even more difficult for competing platforms to narrow the gap.
Samsung makes splash in smartphone OEM market
Samsung strongly competes more and more with Apple that is still the leading smartphone OEM. The year-over-year increase of more than 100% from Samsung and a two-year increase of more than 400% shows how much they are challenging Apple. The gap between the two competitors is steadily narrowing though.
High-Speed mobile connectivity speeds up mobile content consumption
Wider availability of high-speed internet access has increased the average user’s media consumption experience. Default Wi-Fi accessibility for smartphones and tablets like in coffee shops contributes to the new workplace and a better browsing experience for users. But also the availability of better networks speed (4G and LTE technology) will leverage the mobile content adoption.
The report shows that 2013 was kind of the “year of mobile”. With the rise of smartphone adoption to an over 50% penetration but also tablets becoming more prevalent, it seems that the world is moving more and more away from desktop internet usage. Mobile devices make up the digital media consumption of consumers these days. Obviously, marketers and media companies need to adapt their businesses to the emerging mobile multi-platform world but should also see the opportunity of mobile car technology (Google Glass Project), Augmented Reality (IKEA), QR codes (Adidas) or “mobile storytelling” (AUDI).
So now up to you. What has changed in your mobile adaption from last year? What are you missing in terms of mobile marketing development? And what would you be open for when marketers address you with mobile content?
Search engine optimization (SEO) “owns” an important role in marketing tactics. Whether companies had a clear understanding of what it is, or in many cases not. Still, many companies had kind of the same goal. Getting their search engine advertising (SEA) costs down.
Now, when we take a look at an interesting infographic by Mavenlink, it becomes clear that SEO eats quite a significant budget of marketers: 66% of marketers said that their budgets grew in 2012. It would have been good if the infographic could tell us more whether these increased SEO budgets convert into content marketing in the end. As far as I understand the trend, this becomes an interesting development.
However, the stats tell us that 60% of marketers see their search team headcount increase in 2013 (versus 45% in 2012). Again, almost two-third (63%) of executives replied their teams say their familiarity with SEO business and metrics has increased in 2012.
The top 5 search goals for marketers according to the Mavenlink infographic?
12% Improve content development strategy
11% Scale keywords
11% Improve on measuring ROI from search
9% Increase social presence in the SERPs
8% Get deeper analytics
Year after year, Edelman is publishing their Edelman Trust Barometer. The 2013 version just came out and it is offering some helpful findings, pictures and illustrations how C-level managers, employees and brands can build trust. Edelman polled 31,000 people in 26 countries and as they have the comparison of the last three year (2011-2013), it is interesting to see the changes in the “Edelman Trust Index”. From a global perspective, the positive signs are that the global trust index goes back to normal after some bad development in 2012.
Definitely, one of the main messages the report gives, is that the general public and better “educated citizens” don’t really trust government officials (13%) and business CEOs (18%) to tell the truth. Business CEOs ended up second to last with 43% only. So, it is not only the marketers that lack credibility in the eyes of their CEOs internally – externally the CEOs seem to be the people – employees, customers and partners – just the human brand economy CEOs need to become successful with their business. The most trustworthy people seem to be academics and experts, followed by technical experts.
The study offers an interesting list of 16-trust building attributes (named “trust performance clusters”) every organization should pay attention to, and live and breath. All points make sense and every single one seems worth-while being considered and double-checked with your own organization.
Leadership seems to face a crisis at the moment. The study makes clear that people distrust their company leaders, or don’t seem to get what they want from their bosses. Globally, the employees expectations in the areas business performance, integrity, products, purpose, and services always score low numbers and don’t hit public’s expectations. Especially under engagement, when it comes to how leaders are taking care and treating their employees, the leaders fall short in their ratings: just 24% feel that businesses do what ever they can to meet the employees’ demands.
“We’re clearly experiencing a crisis in leadership. Business and governmental leaders must change their management approach and become more inclusive… They must also pass the test of radical transparency.” Richard Edelman, President & CEO, Edelman
From an industry sector’s point of view technology wins in building trust (77%). Banks and financial services (50%) as well as media (53%%) rank lowest in trust scores. Edelman thinks that transparency in their business processes might help. Also, the way these economies are explaining their businesses could improve trust building as shareholders want to know how these companies operate and make money. Social Media could play an important role.
As long as people don’t understand how organizations operate, what companies and brands do with the money they invest in their products and services, they will doubt that they really get best value and service for their money. Even more, when companies don’t take their responsibility to open communication serious which most companies do when they don’t respond internal and external comments through social platforms. The more companies become social businesses and open up their communication, the more they create an atmosphere of transparency and collaboration, the more customers will engage with their community centers, the more people trust that companies really do whatever they can – WITH the help of employees, partners and customers.
“This confirms the democratizing trend of recent years with influence and authority moving away from CEOs and government leaders to experts and peers,” finds Edelman. And we agree with them.
Watch their video summary and then start checking on your own trust building tactics. And let us know if you experience the leadership issue in some way as well, or not…?!
Most professors might answer in a diplomatic manner: “There is always two sides of the coin!” Smart bloggers love to look into the future and prefer outlooks to reviews. However, those always rely on findings and insights which bring them to life in the end.
So, I have dared to head for an outlook in 2015, into the future of web strategy. As many managers are not quite familiar with the term “web strategy”, let me define it our way. In 2012, we have often realized that there is quite some misunderstanding what web strategy really means:
“Web Strategy translates the organisational targets and values in roadmaps for the top management and their teams in terms of all generated and doable business processes via the Web. Web Strategy creates a picture of the future of client communication which connects the networking trends of the Internet and the tools of modern web development with the individual business tactics of a cooperation in order to develop a superior company vision. ©The Strategy Web GmbH 2012″
Bearing this in mind, I have written a blog post that defines a futuristic view on some new job titles. It shall illustrate which old job roles might become critical as well as which new challenges arise in companies when changing or restructuring organisational frameworks in companies. So, let me define some new job roles that clever managers should be thinking about. Each top management should be thinking carefully whether or not they will need one of these job roles in their company. I am quite sure that these job roles will become important in the future on web strategy.
And don’t be surprised when I give those job roles kind of a hierarchy. The formula behind it is quite simple…Knowledge x Data x Content x Culture x Clients = Company Success
a.) Corporate Knowledge Officer
The main challenge for any HR department is to tie the pearls of the corporate value chain long-term. These employees are the knowledge of the company, the pillars of productivity. If one of those pillars leaves the company behind, the person takes the knowledge with them, and often all of their knowledge gets lost. But what if employees understand that the feeding hand of a company offers less pension protection by 2025? What if by 2020, Millennials, the generation that will make up almost 50% of the global workforce, will deny the traditional workplace mentality and start making their knowldge available more on a project basis? What if knowledge workers stop working for one company but prefer to share their knowldge in a “buy-my-brain” mode?
Leaders who believe in Social Business, those who want to secure knowledge and make it “always-on” available shall consider the position of a Corporate Knowledge Officer. They are game changers for analysts, market researchers and leading consulting corporations.
b.) Corporate Data Scientist
The world speaks Big Data. Buzzword or biz value? There were not many words you could hear in 2012 at web events, where “web stategy” still often is a foreign word. Why Big Data rules? Well, just look at how much data is being generated in 60-Minuten on the web, or how fast reactions and conversations evolve. That’s why data is becoming a challenge for the whole value chain of the company. However, which business is able to accomplish a job role which is said to become one of the sexiest in the future according to Harvard Business Review? Where is this person located in the excel sheets of businesses that unites the capabilities of a logician, explorer and mathematician in one person? There are not many avalaible yet. Corporate Data Scientists are those brains who know how to turn the process of 0 and 1 upside down in order to draw some conclusions for new content and values.
Leaders that don’t want to stop at data mining or business intelligence processes should figure out the value of the Corporate Data Scientist. They are challengers for PR and marketing decision makers who need to prove their credibility by showing facts to their CEOs.
c.) Corporate Content Officer
Content forms data. The problem? Content is the weakest production department of companies. In most cases PR experts or publishing houses have taken over the content production. Although most media companies are struggling themselves with unique content generation. But who is meant to do the content research? Who is able to write and schedule stories? Who can prioritize, aggregate and curate content? And where will companies find the publishing expertise to become a media company? If content marketing is the future, who will pioneer on the path from PR and marketing to the journalistic hybrid of corporate publishing and community management in the company?
Leaders who see conversations as an opportunity and understand the sense of integrated communities in websites will evaluate the position of Corporate Content Officers. They are the media coaches and editors-in-chief of businesses who bring all company departments to produce content for their special business area.
d.) Chief Culture Officer
The modern development in content and data generation as well as a new understatement for knowledge management is walking on the stage of change management. A stage that Grant McCracken featured in his book. Employees need to find the deeper sense in the evolution of new platforms in business processes. Employees need to understand the complete benefit of tools and tactics before they will be forced to make use of them. Especially, for those employees who do not like email communication but shall start working with communication streams and updates all of a sudden. Stream-Working is a culture of openness and transparency which is not everybody’s friend. And sometimes the best lighthouses might not embrace those changes.
Leaders who know about the challenges of working with multiple project platforms will appreciate the additional benefit of a Chief Culture Officer. This job role will be the prolonged arm of the management team, the “personified culture geek” and at the same time working very close with the HR team.
e.) Chief Customer Officer
Customer change the rules of the game via open communication, praise and critic. What was top-down is now bottom-up. Customers are kings. A sentence that made people cry some years ago. Today, the 3R’s of the social customer -Rating, Review, Recommendation- make managers and leaders start crying. They let whole revenue streams start shaking at times. Those managers who get their experience from digital conversations with customers, who appreciate when data becomes content, and who create a culture of cooperation and collaboration, then you live and breathe the values of empathy that customers are longing for. Then companies create the right fascination for brands, products and their own company.
Leaders who accept the community of customers as the ecosystem of perception, and who believe in brand advocates, critics and moaners as equal process partners will think about integrating a Chief Customer Officer as an institution that is meant to drive business growth. They will be game changers for sales people and customer service employees.
Never before have I spoken about and discussed so much about new job definitions and job roles in my life like in 2012. On congresses as a moderator, on B2B events as speaker, or as a rebellious start-up panelist.
Will one or some of these job roles become reality? You decide…
The year 2012 shows an impressive growth of the Mobile Internet, especially in the developing countries. The desktop loses more and more control, and shows an increasing shift to smartphones and mobile devices. The trend towards mobile Internet access and the mobile workforce cannot be stopped any longer. It offers some massive opportunity for businesses if they are open and think about how to approach the mobile freedom of the mobile workplace. More latest trends were uncovered and collected by Background.org in this infographic.
The economy is worse than most of us have ever seen. It is more difficult than ever before to keep a business up and running. Here are some common pitfalls that businesses can encounter and the ways to avoid them:
Inability to Reach Desired Sales Goals
If your sales figures are less than desired, your losses can multiply as you fail to meet all of your fixed cost requirements, such as overhead and payment for your inventory. One strategy to reverse this trend is to lower your prices. This could result in attracting more customers to help cover your expenses. It will also buy you time until your business is able to rebound. Lowering prices is also effective when you don’t have any funds for promotions or advertising.
This is one of the biggest reasons why small businesses fail. It can include anything from the inability to manage people, customer relations, financial aspects, marketing or security. Starting a business is completely different from managing employees. Some people are more suited to one task than the other. If you feel that you don’t have the ability that it takes to manage people, you need to hire someone who has experience in this area. The same goes for the financial aspects of your business. If you are not good at crunching numbers and keeping track of the books, bring in someone who has managed the finances of other businesses. This will allow you to focus on your strengths. LexisNexis debt recovery can help your business with all of its skip tracing and debt collection needs.
Location is a key factor in the success or failure of many businesses, especially those in the hospitality and retail businesses. They need a location that is visible and in a high traffic area. Retail stores and restaurants need sufficient parking and a steady flow of drive-by and walk-in traffic. Before you decide on where your business will be located, carefully study the area. Check the information about the population and see if it matches your desired market. Is the population stable, increasing or decreasing? It would also be wise to check the local business trends for the area. Find out how many businesses have opened and closed recently.
These are just a few of the many issues that can trip up a business owner and cause financial hardship. Always do your homework and don’t rush into any major decisions. It is always best to learn from the mistakes of others. This will allow your business to prosper where they failed.
Study: European B2B Buyers use Content Marketing & Social Media for their purchase process, process complex though
The “2012 Buyersphere Report” conducted by The Base One Buyersphere Team interviewed 800 B2B customers in the France, Italy, Germany and the UK. The study reports that B2B buyers in Europe are actively using supplier-produced content and Social Media in order to speed up their purchasing decisions. It defines the importance of combining content marketing with inbound marketing tactics like (social media, search, or PR) for revenue generation.
The study concludes that B2B buyers find most whitepapers (86%) and blogs (71%) via web search. However, seminars and videos (44%) get recognition via e-mail. Still, search (71%) is the most important purchasing information sources, followed by word of mouth (55%) and Social Media (20%). However the general use of vendors’ web sites (73%), articles in the trade press (47%), supplier e-mails (39%), and downloaded white papers (20%) suggests that the world has not massively changed in the last two years.
Nevertheless, for the B2B world, face-to-face is again a key element in the influence process. Offline events and webinars get more and more influence on the information gathering and purchase process.
Mobile is on the rise: Accessing information from mobile devices is increasing. 13% are using their tablets and smartphones to access buying data. The way information is shared is still quite traditional though: 90% emails and 44% company intranet. Seems it is still a long way to become social.
In terms of Social Media the study made clear that B2B buyers are more selective when using modern media. LinkedIn generates half of the social media mentions with an increasing trend. When using Facebook for business only 5% were using the platform in 2012 compared to 15% last year. For the under 30 year olds Social Media was more useful than word of mouth. The report suggests that Social Media is WOM to this group which I would fully understand as well.
In the buying process B2B buyers use different information sources at different stages, the study reveals. First they are relying on white papers, industry press articles, and press advertising when they are defining the demand. When it comes to detect suppliers, web search, Linkedin and supplier websites become important. And when the final supplier is selected, supplier emails, Twitter, Facebook and word-of-mouth lose their importance. Interestingly enough, the importance of communities are almost stable in their influence throughout the purchase process. The study makes clear how important a multi-platform communication and clever content marketing strategy becomes in the future.
dmexco 2012 is over – the pure numbers show the trend of the digital marketing show…
Visitors: 22.200 – increase by 15% compared to 2011
Exhibitors: 578 – means over 135 exhibitors more than 2011
International attendance: 25% of visitors and 20% of exhibitors
The challenges for marketers are increasing. They have to face the explosion of data and how to make use of it in the future. They have to find clever data experts and technical specialists in order to cope with the evolution of adtechnology – or to find the right agency to manage the data for them. They have to evaluate the balanced strategy between going to market with long-term “content strategy” (community, monitoring, pull) and the short-term “campaign” (banner, SEO, push) approach – whether in local commerce, mobile or social. They have to, have to, have to… Well, I could continue this list of tweets.
However, it is better to share the tweets refering to the most tweeted keynotes from some international speakers that we had in the conference program.
…and in case someone might ask why I am still smiling. Just read this tweet and you know why… THX so much, Timo!
In my third year as a co-moderator, it was a great special pleasure to have the honour to moderate
the Women Leadership Panel with Colleen DeCourcy (Socialistic), Sarah Wood (Unruly) and Stephanie Fierman (Mediacom). Thank you ladies, you were smart and terrific!
Also, challenging the panel with the CEOs Jack Klues (Vivaki), Randall Rothenburg (IAB) and Nick Emery (Mindshare Worldwide) on the relevance of big data for the media and marketing business. Learnings? Restrict them to 5 minute intros and expect them to take 10. Allow for 140 character answer and get blog posts. Thank you gentlemen, you were brilliant in big data digging!
Looking forward to the next dmexco in Cologne, September, 18. and 19, 2013 – CU there!