Community Shopping on the street – NET-A-PORTER.COM’s Window Shop

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Augmented Reality shopping is definitely a new trend these days. NET-A-PORTER have launched their Augmented Reality Shopping Windows in different capitals around the world like Sidney, Munich, London, Paris and New York.

The following video demo comes from late last year’s Fashion Night Out celebrations in London and New York. It will be rolled out globally now for the new Karl by Karl Lagerfeld collection. Consumers need to download the NET-A-PORTER iPhone/iPad app, then visit the stores and can use the Augmented Reality like a new shopping experience.

When pointing the iPad camera at the window, this will publish 360 degree product models doing their best on a video catwalk. It also displays product information, the clothes price and obviously the ability to purchase immediately.

Isn’t this a cool idea to offer a 24/7 shopping life? These doors are always open in the future. Well, ok their online shop as well but it is a different kind of shopping experience right…? Community shopping on the street…

THX for sharing!

Study: Text and image-based posts are best performers for Facebook mobile pages

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With over 350 million active mobile users across 475 wireless operators worldwide on Facebook’s mobile sites, marketers wonder which tactics they should be using to generate higher engagement levels. But also Facebook’s new iPad app and their mobile site shows that also Facebook knows about the value mobile offers to their business.

A new study by Vitrue shows how people are using Facebook on their mobile devices. It also explains how they are interacting with brand. The study finds that text and image-based posts on Facebook brand pages in mobile generate the highest engagement levels (21.5% and 20.4% of „Likes“).

Video, applications and Flash animation are following the leading types of posts in performance. The traditional site tend to generate higher interaction rates for video, apps and Flash. The reason might be the larger screen and better bandwidth.

The study concludes that shorter posts are better for mobile Facebook pages. Short posts of not more than 70 characters received more Likes and comments than longer ones. Likes increased 4.3% on shorter posts, and comments even jumped up to 31%.

Commenting and liking on Facebook seems to be growing these days. In general, mobile Likes as a proportion of all Facebook Likes increased from 18% to 24% during the three-month period while mobile comments rose from 9% to 20% of all comments.

Thursday through Sunday were best times for Facebook marketers in mobile. The later part of the week and the weekend were the best times for brands to increase Likes on mobile Facebook pages. Thursday and Saturday peaked on „Likes“ and Tuesday reached a low. Friday achieved highest rate of comments.

Liking in hourly mobile spikes between 10 p.m. and 11 p.m. and 1 a.m. EST was the best time, and then the afternoon hours. Comments were quite similar with peak activity at three specific times: 1 a.m., 6 p.m. to 7 p.m., and 9 p.m. to 10 p.m.

Spot on!
Mobile keeps us up to date on and with Social Media. And the buzz effect seems to be working on mobile alongside the growth of your audience. Vitrue separated brand pages in two groups: Those with more than 100,000 fans and those with more than 1 million fans. The group with 1 million fans was driving higher engagement rates. Large fan pages saw a higher percentage of comments from mobile than less popular ones (4.51% vs. 3.23%).

1 in 3 of 18-34s will do mobile shopping this christmas

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Harald Wanetschka/pixelio.de

Are you going shopping in stores to find some christmas presents? Or will you be doing your shopping tour via mobile? Well, if you use your mobile you are not alone…

According to a UK survey by marketing community site UTalkMarketing and online survey platform Toluna. 32% of 18-34-year-olds will use their mobile to buy Christmas presents this year.

However, this might sound as if only the young generation is shopping via their mobiles, the study makes clear that also older age groups are purchasing mobile with an increasing amount: 14% of 35-54 year-olds and 9% of over 55s year-olds also plan to get their presents for Christmas by using their mobile.

„The fact that a third of young adults are planning to buy their Christmas gifts via their mobile device is proof that the year of mobile-commerce is finally upon us. The fact that most mobile shoppers will do so directly via a retailer’s app is also strong proof that brands wishing to contend in the mobile-commerce arena must do more than simply provide a mobile optimised website,“ says Melanie McKinney, Publisher, UTalkMarketing.

The survey questioned 1,300 UK consumers and found that iPhone users are the most likely to make a Christmas purchase via their device. 42% said they will make a Christmas purchase via their iPhone devices. 31% of those that say they will make a Christmas purchase via their mobile will use a BlackBerry and 27% will do so via an Android phone.

However, the advent of HTML 5 is near, apps are the retail channels of choice for the survey’s respondents. 88% of mobile shoppers will only make a purchase this Christmas if their retailer of choice has a transactional app. Only 12% of mobile shoppers will make a purchase directly from a retailer’s mobile-optimised website.

„The results of this survey are a clear indication that retailers cannot ignore the mobile-commerce wave. They need to adapt to and embrace the changing ways consumers now shop,“ states McKinney.

Spot On!
Poor shops on the streets… The study is a good proof that mobile commerce is on it’s way towards mainstream. Also, the tablet movement, especially with the increasing use of iPads these days, will change consumer habits to go shopping in the future. Another YouGov survey released earlier this week suggests that 84% of consumers will buy at least one gift online this year with a third saying they will buy all of their gifts online. However, marketers have to be clear about the fact that more than a quarter of consumers (26%) are concerned about privacy issues when it comes to shopping via mobile according to the uTalkMarketing survey.

Study: Twitter becomes popular among business chiefs

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Is this a good sign for the acceptance of social media in the business world? The use of Twitter as a business and marketing tool has increased from 31% to 61% among Europe’s top business leaders, finds a recent study by CNBC.

Even more, 61% of the business leaders see the growing impact of Social Media. They believed Social Media was changing the way their business is done today. 77% of the business executives have Facebook accounts (from 81% in 2010). LinkedIn gains tracktion from 52% to 56%.

The study polled 650 European business chiefs as part of their CNBC Europe Mobile Elite 2011 survey. The idea was to get more knowledge about the use of the latest technology features in the C-Level area of companies at work and in their free time.

Although the increase of Twitter popularity among business leaders is obvious, the busiens decision makers admit that the are unable to keep track ith the latest technological innovations. Apart from that, another study some weeks ago showed that they are also not sure how to leverage Social Media for business.

The most popular device is the iPhone which 21% of the business chiefs call their own now – up from 19% in 2010. Similar numbers gets the Blackberry in terms of popularity – an increase from 18% to 20%. The iPad is also becoming more popular among business leaders, with 15% of them now owning one.

„In a rapidly changing world, Europe’s decision makers are challenged with not just keeping up with technology change, but also ‚driving change‘ within their respective sectors. Throughout 2010, Europe experienced some the most advanced innovations in mobile technology the region has ever seen.“ Mike Jeanes, Director of Research, CNBC EMEA

Spot On!
The CNBC study states the importance and changing development of mobile use for the business decision maker. The message is that websites will continue to lose value against apps on mobile devices among business leaders. News apps are the most popular application segment for the respondents. 75% of respondents said they use them followed by weather (54%) and social networking (39%). The study makes clear that top management is trying to get in touch and keep up with the pace of technology innovation. However, time still seems to be their biggest enemy…

The way to the real-time future of marketing mix

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When you hear the term „marketing mix“, what do you think…? Pause! Think… Pause!

Does that sound familiar to you? For some of you it might. To others it blurs as they follow the hypes as new marketing topics that are shouting at them. Or did you listen to their silent tones? Isn’t it better to varify and understand the client before start creating a new marketing-mix.

Watching the latest videos on your Youtube channel, talking to „friends“ on Facebook or following the latest conversations on Twitter is one thing. Drawing conclusions out of these conversations on the social web world is another. And taking actions like evaluating adwords versus email versus social network marketing or blogs versus micro-blogs) for your marketing mix afterwards is a third step.

Conclusions might also be that marketers realize that B2B people still read print preferably to online or love real face-to-face conversations. They might find out that these business decision makers think twice before they engage in conversations. Reasons might be social media guidelines or policies. Steps are needed (like social media monitoring) before you start understanding your own marketing mix could pay out (i.e. online and offline focus groups).

Other marketing opportunities have never died although social media still hypes. And there is a reason why the „marketing mix“ phrase was created by Neil Borden some years ago. Not only as it is an easy to understand phrase. More as we use it in our daily business as marketers without even noticing anymore. It is in our DNA. It is a necessity. Will it ever be removed? I doubt it…

Isn’t it interesting that we never had something like „The ultimate approach to market your products and services“?

Obviously, there is none. In over 50 years nobody found one. Why that is? Well, the world is driven by human beings and their attitudes to become familiar and aware of new things is a dynamic process. Some people adapt quick, other slower. They prefer to get informed via paper. Some like online (via publisher platforms, social networks or blogs). Some still stay offline (as they are often on planes or trains). Others record TV news programs and watch them on-demand with their iPads. And then others use mobile readers or apps to stay up to date with their favorite brands.

Seeing the social hypes in our business world from an outside perspective, I sometimes get the feeling that marketers have to refocus on where users are in their „adaption of technology evolution“. And not invest all their money in one horse race. Or to use another business anology from a tactical HR point of view: Never let the whole sales team be on the same flight.

Where is the difference in marketing?
Is there one? If all your marketing budget goes on airport billboards and then an oil crisis comes up, the invest equals zero in terms of earn out. Or if you buy just one ad in a service provider catalogue on the web but the world uses Google and cannot find the provider in the first ten results, the budget might be wasted.

Some companies think investing in Twitter or Facebook saves their brands awareness in the future but forget that these sites go down once in a while. And then the data is gone or not accessible. Lucky are those who can be approached from other access points then – be it via a phone call (at most companies I am searching hours for a phone number), at an event promoted with social media maybe, at their corporate website, or the self-hosted community that is not on the popular social networks.

The cocktail of having different access points available, and those interacting with each other, is the marketing mix of the future. Although they might have a single target or focus the are aiming at, the marketing mix should be aligned to one common strategy: Engage the client.

Spot on!
As we are automizing our marketing more and more, we always have to keep an eye open which tools and trends are coming up. As technology evolves quite quickly, human beings tend to forget that they need to adapt their marketing mix accordingly. Having said that it does not mean they have to switch their marketing mix approach immediately. Watch out for the tipping point when your power buyers, your brand vangelists, start using different technology. This is the time when the „adaption of technology evolution“ happens…

dmexco 2010 – Flashback in Tweets & Quotes

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The main message of the dmexco 2010 can be concluded as follows…

Marketers have to face the fast dynamics of a changing advertising industry. The new topics they will be tackling in the future are predictive behavioral targeting, multiscreen targeting, augmented reality as well as mobile device advertising and … of course Social Media.

Facing the social web challenge, this means marketers have to look for conversation with their clients, whilst still being authentic, honest, human, friendly, open, conversational, responsive. Business relevant topics are not meant to cross their minds such as contact management and generation, quantitative ROI measurement or sales-driven aspects – and I am not even talking of lead nurturing. At least from a social media user-perspective…

Respect to all marketeers who can make this challenge happen in the future!

My flashback…?
Doing the co-moderation of the conference program was a very exhiting and interesting job. It gave me the opportunity to talk to great marketers (Sidney Mock, Spil Games and Manish Mehta, Dell Inc.), real thought-leaders of the Internet industry (Russell Buckley, AdMob Inc. and Tom Bedecarrè, AKQA) and just fabulous web personalities (Harry Huj, Pepsico Investment and Dean Donaldson, Mediamind).

As there was not much time to look around the halls and the booths, I would like to summarize the event with the 10 tweets and quotes that represent the value, the mood and the atmosphere of dmexco from my perspective.

Future
1. dmexco 2010: The vision of the leaders http://bit.ly/bRyrlQ via @MkDirecto

Augmented Reality
2. Never heard of „augmented reality“? Check out the Museum of London case study http://bit.ly/aucZ4Y via Kaizenadv

iPad
3. Study #iPad Effects: „80 per cent use the iPad predominantly at home“ #dmexco #research (translated) via tomorrowfocus

Gaming
4. Sidney Mock, Spil Games, counts 650 million online gamers worldwide via dmexco (More gamers than Facebook users…).

China
5. Harry Hui (Pepsico): “Los consumidores chinos se mueven a otro ritmo”. http://bit.ly/czFA8x via lpittol85

Social Media
6. Great interview with @ManishatDell (my boss) about the value of social media for #dell from the dmexco conf. http://bit.ly/9pjxaF via DennisMSmith

Facebook
7. Joanna Shields: „Marketing develops from a one night stand towards constant connection and ongoing conversations.“ #dmexco #Facebook via dmexco

Mobility
8. Dean Donaldson shows the relativity of the mobile progress, reading out a SMS he received during the Mobile Debate. It tells him how expensive roaming is and explains how ISPs limit mobile opportunities like in the AOL age some years ago.

Future Media
9. The future of the media is mobile. Shame *none* of the world’s design/PR agencies have realised: http://cot.ag/dolCIO via Adam Westbrook

Summary
10. Tom Bedecarré, #AKQA, is excited about #dmexco: „What a high energy event with so many people!“ via dmexco

Spot On!
After sharing my view, I would appreciate to get your ideas and thoughts. What did you think of dmexco 2010? How did you like the conference program or the debate hall concept? What was positive and negative? Did any of you use the blogger lounge? If so, what did you like or miss? Looking forward to your feedback…

PS: Next dmexco?: Cologne, September, 21. and 22, 2011 !

Foto Credits: Horizont