Why ‚A‘ marketers are better than the rest (Infographic)

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Although many marketers have heard of the analytics, data and technology challenges, a minority of 26% of marketers understand their value for the business they run. This is the latest results of a joint study from VisionEdge Marketing (VEM) and ITSMA Marketing Performance Management (MPM) with input from 380 marketers gives insights on marketing performance and best-practices.

The study shows how marketers can earn an „A“ grade from the C-suite as they understand impact on data for business. The outperforming marketers know how to make performance management a priority. They know how to plan and implement a well-defined and documented road map for performance improvement. While many marketers measure effort and activity, these „A“ grade marketers find the right metrics on ROI efficiency, while building dashboards in order to communicate business benefits of their efforts.

Not surprisingly, „A“ grade marketers know how to align their marketing objectives with business priorities, which are the basis for selecting the right metrics. They understand why their offerings create a bi-directional benefit for customers and shareholders.

Of the top performers, 63% claimed increased customer share of wallet. This is a massive success when compared with 48% of „B“ marketers and 38% of low performing marketers. When monitoring improvements for business growth, 54% of „A“ respondents confirmed improvements in their win rates. This stands against 39% of the „B“ competitors and 25% of laggard marketers.

However, some of you marketers might think you should have the ROI in focus, the „B“ grade marketers
are too much looking for sales figures. They are spot on getting leads for their pipeline and try to map the customer journey intensively. Still, they lose the big picture of the long-term web strategy. The lazy laggard marketers just see the production of marketing campaigns as their target instead of producing and generating real business results, according to the study.

ITSMA-VEMMPM-Study-2014

Infographic: How Google Ranks Your Website’s Relevance

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Google Rank WebsitesThis is one of those secrets that is discussed in every single seminar we do: How does Google rank websites? Why does my website not rank higher than my competitors? What could be the best SEO strategy so that Google ranks us under the first three results?

The Google’s algorithm is one of the biggest secrets in the marketing world. The 200+ ranking features make it very challenging to find the right web strategy of your content and website structure. So, what’s the best way to develop a „Google-loves-us“ strategy?

Neil Patel has created a nice infographic that illustrates the main components of the Google algorithm. Let’s see what he comes up with…

How Google Determines Where to Rank Your Website
Courtesy of: Quick Sprout

Spot On!
The main challenge to drive more traffic via search lies in understanding the holistic approach of Google’s algorithm. Obviously, it is about the final user that works with the website, reads the content and shares it through their own social communication platforms. Over are those days when people though the „link-in-link-out“ game will solve the SEO war, when companies got paid for building link farms, and people got money to bring more links in. In the end, the user decides on what they need, and finally the Google Algorithm reflects that.

2014 Trends in Content Marketing [Infographic]

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The perspective of Uberflip „predicts“ that there are some obvious trends coming up in content marketing.

Not surprisingly, a „director of content“ might be the new team member in companies. This might be nothing new when compared with our job title predictions for web strategy at the beginning of 2013. Some other aspects of Uberflip include: higher quality of content, content curation, multiscreen marketing, and what every consultant will love: bigger budgets for hopefully better content.

„Brands will step up their game by integrating great journalism and storytelling into their strategies,“ states Uberflip.

Let’s hope their predictions proof to become reality. Or maybe, you see some other development in the near future. Why not share it with us…?

Content-Marketing-2014-infographic

Big Data Opportunities (Infographic)

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We discussed this topic in many panels at dmexco this year, and in the last couple of years I assume not many buzz words have made their way through so many blogs and articles: Big Data. Some see the value of it in measurement and analytics for marketing purposes. Others try to identify new potential and hire Corporate Data Scientists for their web strategy to leverage the potential of unstructured data. And some are still on their way to understand how their data can be embraced to exchange with the data of some partner or even their clients.

The topic Big Data will stay. Just look how much data is generated daily: 2,5 Exabyte. A number that doubles every year according to an infographic the guys from Elexio have put together. It illustrates the potential for companies and how Big Data might generate bigger opportunities in several sectors. Especially, in retail or e-commerce where Big Data let’s brands analyze customer behavior and deliver more personalized messages in order to create an exciting user experience, more engagement, and sure i the end more sales. However, sometimes you wonder if they are doing it right.

As Big Data also let’s us analyze offline data, some clever marketers might combine those with online data to get a clearer view of consumer activity. On the one hand, this might be good as it keeps them from delivering the wrong banner or engagement outdoor advertisement and content to the wrong customer. On the other hand, there might be people arguing that Big Data is still in its infancy as long as companies cannot extract critical and unstructured data from the valuable data that creates a new customer journey experience.

The main challenge will be how we bring Big Data and security together in the future. Consumers get stressed these days as they realize that promotion banners and branded content are following them across channels – with products and services which are often not wanted, or already bought. But how can companies deliver a seamless customer experience? How can they make use of Big Data that boosts their lead generation or sales numbers while still showing careful approach that consumers appreciate?

With all the social media sharing and curating of content via social networks and their buttons, does it really make sense talking about Big Data and security? Or, do we need organizations that audit how companies handle customer data? What rules do companies and brands need to obey to enable a social and secure shopping experience? Many questions that we will discuss on a panel at the ChapmanBlack „Future of Digital“ event in Berlin next week. Sure, I will change those afterwards…

Please find the infographic of Elexio with latest insights into the new opportunities that Big Data can offer to brands and companies.

Big Data Infographic Cloud

Marketing automation – A sleeping lead generation star…?

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Although companies get flooded with information concerning the benefits of marketing automation, the topic is still „not self-explanatory“ to most marketers. The majority of B2B companies understand the general benefit in principle. Nevertheless, only a few are using marketing automation yet (7-10%). It seems that marketing automation is a sleeping star…

Still, the market for marketing automation is growing as you can figure out from the numbers below. Not surprising. The solution providersfor marketing automation proclaim an increase in lead generation and explain companies how easy it is to manage the sales lead funnel. And generating leads is what drives the B2B world around…

The annuitas Group just recently published some statistics from numerous sources that summarize the marketing automation market and published an interesting infographic.

– 110 vendors are seeling products and solutions in the marketing automation space
– 81% of best-in-class companies see the benefit in closing deals faster
– 76% of marketing decision makers see generation of high-qualified leads as the biggest challenge
– 64% of them have neither an internal nor external process to manage marketing automation
– 36% use marketing automation for lead nurturing
– 451% increase in qualified leads get businesses that use marketing automation for lead nurturing
– 47% more closed werde generated via lead nurturing generiert
– 10% use marketing automation to follow up later in the buying cycle

Spot On!
The statistics illustrate the power of marketing automation and what it could do to lead generation. However, when companies use marketing automation, only 25% use the full potential of marketing automation. It has become a „must have“ in the marketing departments, at least of enterprises. If small and medium-sized companies use marketing automation or their a pre-sales/telemarketing to leverage their marketing and thus sales potential would be an eye-opening statistic in these terms. In many cases, time and resources hinder most companies from diving deeper into the potential of marketing automation and thus their brand content, the context in which it appears, and the community that talks about their business, products and services. The approach that I came across the last three years was an outsourced solution to service providers like agencies, publishers or software providers. And the main challenge of lead generation and nurturing is to align marketing, sales and customer service for a more efficient web strategy.

Would you agree that marketing automation is still a sleeping marketing star for lead generation…?

Study: C-level executives still unsure how to leverage Social Media for business growth

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It seems to be a love and hate relationship: Executives and Social Media. On the one hand, companies see how critical a social business strategy is for their business. On the other, they still don’t know how to harness the value of the new modern media landscape and the feedback channel online world. This is the insight we get from a survey of C-level executives conducted by Harris Interactive for Capgemini.

The findings, which are part of Capgemini’s Executive Outsourcing Survey, were published with their launch of the social media management service. The survey asked 302 senior executives at Fortune 1000 companies.

The question where to position Social Media inside the company seems to be omnipresent: Marketing? Customer Service? Corporate Communications? Or really change the company to become a social business operation? Does someone have a crystal ball? More than half say that Social Media is a part of their company’s customer care operations. However, 64% of those responded that it is a pure responsibility of their social media marketing department.

Surprisingly enough, 74% executives stated in the study they were not even sure how many employees are dedicated to customer care via the Social Web activities of the company. The value of Social Media can be seen by 57% of responding executives who think that it is „inviting customer input on product and services, lead generation, responding to complaints, internal reporting, and measuring customer satisfaction.“

And it is best to forget the 13% who still believe that Social Media is not important for future success of the company.

Spot On!
The attitude from executives towards Social Media also describes the fact that less than half of executives (41%) are monitoring online conversations about their brand, product and/or services. They only respond to an online conversation when a customer poses a direct question, representing a significant missed opportunity for companies to proactively solicit feedback and enhance the customer experience. The ooportunity to engage with the customer is there but executives (and probably their management teams) need to embrace the opportunity and change their business into a social business strategy and align it with their web strategy team.

Cebit Interview – Über die Zukunft der Arbeitswelt

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Die Arbeitswelt verändert sich. Die Menschheit fägt sich, ob Social Software, Social Media, Social Networking oder Web 2.0 harte Arbeit ist, oder die Produktivität der Businesswelt an den Abgrund treibt. Geht es nur um die Erhöhung des persönliche Reputationsindex, des Personal Scoring Index, oder ergibt sich nachhaltige Lead Generierung -erst kürzlich als Salestainability umschrieben- und neues Business einfach selbstständig aus Gesprächen?

Wenn man zum Interview auf der Cebit von IBM eingeladen wird, kann man in ein paar Minuten nicht alles sagen, was man gerne sagen würde. Man kann auch keine 3-Säulen-Strategie im Detail erläutern, die man in der Zukunft als essentiell für den erfolgreichen Einsatz des Social Web für die Webstrategie eines Unternehmens ansieht.

Ich wollte im Interview so verständlich wie nur möglich auf die wichtigen Trends und erfolgversprechenden Taktiken eingehen, die sich abzeichnen und teilweise heute schon gelebt werden in der Businesswelt. Hoffen wir, mir ist es gelungen…

Die Idee der Visualisierung meiner Gedanken von Anna Lena Schiller während des Interviews finde ich sehr gelungen. Sie greifen den Gedanken des Personal Web Managers auf (links oben), sowie die zukünftige zentrale Herausforderung für den Einzelnen, einen 24 Stunden Tag so effizient mittels Social Software zu nutzen wie einen 36 Stunden Tag.

Der IBM Social Business Channel gibt im übrigen noch weitere Einsichten diverser Vordenker im Social Web. Ich empfehle sich auch die Meinungen mal anzuhören bzw. anzusehen.

Nun interessiert mich eure Sichtweise der Zukunft der Arbeitswelt. Wie stellt ihr euch den Arbeitstag von morgen vor? Was fehlt euch heute, was wünscht ihr euch morgen? Bin gespannt, auf eure Gedanken…

Company Reputation & Monitoring

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Im Sinne des Reputation Managements müssen Unternehmen heutzutage wissen, welcher ‚Buzz‘ im Web über sie und den Mitbewerb geschrieben und diskutiert wird, sowie welche Informationen ausgetauscht werden.

Um hier den Anschluss nicht zu verpassen, gibt es zahlreiche Plattformen (siehe Bild), die das ‚Monitoring‘ einer Person,eines Brands, von Produkte, des Mitbewerbs und der extrem dynamischen Social Media Welt ermöglichen. Marketing Pilgrim hat diese in zwei Post zusammengefasst. Hier die übersetzte Zusammenfassung in Kurzform…

Die bekanntesten Monitoring Tools
Amazon: Neu und gefragte Produkte via ‚tags‘ beobachten und dann ähnlich ‚tags‘ beobachten. Gut für Produkt-Management und Entwicklungsteams…

Blog Comments und Backtype: Die Kommentare auf Blogs zu verfolgen, ist schwierig und aufwendig. Auch wenn ein Post positiv ist, kommt er gerne auch mal als negative Nachricht rüber. Über diesen Service verfolgt man die kompletten Kommentare. (RSS-Feed!)

Blogpulse – Conversation and Trends: Links von und zu Blog Posts sowie Key-Word Tracking auf Blogs.

Delicious: Online Bookmark Service, der Bookmark-Sharing ermöglicht und zeigt, wenn jemand ein Bookmark setzt, welches ihre Firma beinhaltet -am Beispiel iPhone.

Digg und Reddit: News, die beliebt sind, machen hier das Rennen und wer den RSS-Feed eingestellt hat, folgt den Nachrichten über die eigene Firma.

Flickr: Mitarbeiter veröffentlicht ein ‚Top-Secret‘ Produktfoto? Foto von Top Manager im Bordell? Wenn der Firmenname auftaucht oder der Name einer Person, zeigt der RSS-Feed das an.

Google News: Nennungen ihrer Firma im Main Stream Media Konzept. Firma eingeben, sortieren der Ergebnisse nach Datum und dann RSS Fed aktivieren.

Google Blog Search: Die Bloggosphäre ist aktiv und Google Blog Search bildet meistens alles ab, was in der Social Media Welt ‚pingt‘. (RSS-Feed!)

Google Patent Search: der Name ist Programm – wer seine Patente schützen und den Mitbewerb beobachten will.

Google Alerts: Kein RSS Reader-Liebhaber? OK, dann eben per Email alle Informationen rund um Firma, Produkte, etc. tracken und in die Mailbox bekommen.

Google Trends, Trendrr und Trackur (letzterer kostenpflichtig): Was sind die meistgesuchten Keywords? Sogar auf Länder und Städte eingrenzbar…

Technorati und Social Mention: Alles,was sich in der Social Media Welt und Bloggosphäre abspielt, lässt sich hier schnell finden – auch, wer Backlinks setzt…

Twitter: Wer die Suchmaschine von Twitter nutzt, kann sein Brand, Produkte, den Mitbewerb usw. bei seinen Twitteraktivitäten im Auge behalten. Für die RSS-Hasser gibt es alternativ TweetBeep.

Wikipedia: die glaubwürdigste Wissensadresse im Web. Was wird an ihrem Profil verändert oder jemand versucht, zu ihnen führende Links zu entfernen? Der RSS Feeds meldet sich…

Yahoo News and Moreover News: Schneller Firmen-, Mitbewerbs- und Branchen-Nachrichtenüberblick mit RSS-Feed Modell.

YouTube und MetaCafe: siehe Flickr auf der ‚Videoebene’… – am Beispiel ASUS


Weitere nützliche Monitoring-Tools
Boardtracker: Blogs spiegeln nicht immer die hochwertige und hintergründige Kommunikation – Foren und Message Boards schon eher. Wenn ihre Firm ain einem Thread genannt wird, kommt die Nachricht per RSS.

Compete: Suchanalyse hinsichtlich von Keywords – auch um den Mitbewerber und seine Strategie auszumachen.

Edgar Online: Wie steht es finanziell um den Mitbewerb (eher USA)?

Facebook Lexicon: Auf dem derzeit angesagtesten Social Network können Sie checken, welche Key Words auf Facebook verstärkt genutzt werden.

Keotag: Wer nutzt welches Tag. Cool ist es vor allem, wenn man Firmen findet, die ihre Firma und ihre Produkte taggen – oder gleich zahlreiche Firmen sieht, die die gleichen Tags nutzen.

my ON-ID: Für das Business entscheidend, ist ihr guter Ruf hinsichtlich ihrer persönlichen daten im Netz, den die Plattform regelmäßig ‚monitored‘ – mit dem netten Nebeneffekt des Eigenmarketings.

oodle: Falls der Mitbewerb an die Mitarbeiter will, findet man hier die Stellen der Personen auf die man selbst besonders achten muss.

Seeking Alpha: Der ‚Lauschangriff‘ via Conference Call Transkripten bei Aktiengesellschaften…

upcoming.org: Hinsichtlich Veranstaltungen auf dem Laufendem bleiben. Beispiel: web strategy

User Name Check: Auch wenn man nicht weiß, was man damit tun, aber den Usernamen sollten man haben.

Spot On!
Alle Monitoring-Tools sind kostenfrei! Welche für das eigene Business sinnvoll sind, muss jeder selbst entscheiden. Auffällig ist, was man mit Google alles machen kann (und was Google damit alles monitort)…