Social Business: 84% of businesses have not fully integrated Social Media in their operations
03.01.2012 von Martin Meyer-Gossner
Kategorie English Content, Featured Stories, Social Media

©arrow - Fotolia.com
The study concludes that 27% of business executives are on the move to integrate Social Business in 2012. Moreover, another 20% are wishing that the integration of Social Media projects will increase business efficiency. As there are no reliable or established measurement and metrics standards most companies are still waiting to invest big budgets. Still, as competition is high companies start integrating social into their business to be competitive in their market.
The results of the inSites study show that most companies (69%) will invest in Social Media marketing and launch campaigns in 2012 hoping to improve online conversations and their web efforts. For now 64% of businesses have at least one person responsible for Social Media activities and platforms. With a reason: One-third are sure that Social Media is changing their operations.
Spot On!
The challenge for companies will be to set up the right Social Business strategy as it involves the right understanding of community centers as an external strategy issue. And it needs an appropriate internal company culture with social policies, social training and social commitment and the people. Apart from that, 45% of the respondents said that they cannot find the people for their Social Media efforts. The best option is to start investing in the people you have to integrate social in your business. The Community Centric Strategy could be one starting point…
Study: Social Media Marketing Budgets 2012
14.12.2011 von Martin Meyer-Gossner
Kategorie English Content, Featured Stories, Mobile
A recent research by StrongMail states that companies will increase their spendings for Social Media in 2012. Only Email marketing beats the Social Media hype with a budget boost of 60%. And this still happens in times when some high tech offices abandon email from their office already.

However, 47% of the responding companies see the integration of Social Media into their Email Marketing programs as a necessary step into the future. They strive to strengthen the reach of their company web pages in Social Networks like Facebook or Twitter.

Still surprising for me though is that the biggest portion of their budgets will be going into Facebook Marketing with 39% of the respondents planning to spend more in the leading Social Network. Is Facebook still seen as the best ROI driver from a marketing point of view? Is no marketer thinking back and remembering to the old MySpace era these days…?

A good sign for me is that companies also start investing Social Media Management Tools (25%) and in Twitter (24%). Let’s hope they also start to understand the value of context, and don’t just invest in the broadcasting part of Social Media (app development, content production, etc.).
Spot On!
According to the study, the mobile marketing invest that marketers are planning goes predominatly still in developing and building apps for the relevant smartphones in the market (29%), followed by mobile advertising (22%) and still… SMS programs (20%).

Somehow scary is the fact that 24% don’t plan to invest in mobile and another 24% are not sure/don’t know if they want to invest in mobile. Don’t you think it is time to start seeing the mobile future?
Study: Crowdsourcing proves benefits for enterprises
07.12.2011 von Martin Meyer-Gossner
Kategorie English Content, Web Strategy
Crowdsourcing has been one of the main topics, we are talking about in our seminars and webinars as community experts these days. It’s definition and capabilities is perfectly described in the following video showing an MIT presentation (and with Evly you can start your own crowdsourcing project quite quickly)…
So, crowdsourcing is based on the right group of people, gathering around a topic of interest, a product or a brand. They are the extension of a company out in the market, working with the brand in terms of identification and differentiation which I have nailed down in my Community Centric Strategy model.
These people are working on company problems or tasks, and they contribute with relevant business input and ideas. Especially in the IT, telecoms and web industry crowdsourcing has been around for quite a while as this mass collaboration helped them catalyze their business exposure and feedback.
Today, I came across a study by the Everest Group called “Every Crowd Has a Silver Lining”. It finds crowdsourcing has got a fair business reason. It is experiencing some well-needed cost advantages which is leaving BPO behind. The study states that companies are utilizing crowdsourcing for as much as 50% of their product-related projects (like design, engineering, marketing, packaging, research, technology and testing).
“We are witnessing a second fundamental inflection point for crowdsourcing where large corporations in a post-recession era are increasingly using global professional crowdsourcing services in new application areas, often as a cost-effective alternative to traditional BPO. (…) Our study finds that crowdsourcing utilization has evolved from small- to medium-sized businesses to an increasingly accepted business practice for large corporations. As cost advantages are progressively augmented by greater accountability, quality assurance and timeliness assurances, the ‘on-demand’ talent model will continue to gain a greater foothold.” Sarthak Brahma, Practice Director, Pricing Assurance, Everest Group
Spot On!
Well, I do not know whether you have to base findings on the global recession basis to make it a powerful message. Or whether this is just the pure modern nature of many consumer which enterprise need to be aware (“crowdsourcing on demand”) of and make the best out of it. However, it is a fact that companies shift their task solving process from ‘job-based’ hiring to ‘task-based’ resource management. Crowdsourcing might be a great way to enable this shift in business process management. It definitely offers companies more flexibility in terms of budgeting. More heads come to different solutions, get trained quicker, find supervisors outside the enterprise, aggregate thinking and re-new the point of view for a brand decision or a product development.
TV & Online: Convergence or Collision?
29.11.2011 von Martin Meyer-Gossner
Kategorie English Content, Internetuser
In the digital tech space, we’re already seeing radical changes in television as it begins to converge more and more with the online world. Think about the massive transformation that TV has already gone through – starting with the humble video recorder to the range of connected satellite / cables boxes and gaming consoles – fundamental changes that TV is now more or less just a monitor. Not so very long ago, TV used to be considered the “lean back” medium and digital as “lean forward.” But, this no longer seems to apply as we increasingly use multiple connected devices to watch TV content and that large screen in the home is often hijacked by our game-playing teenagers. So, what’s going on? Is TV having an identity crisis or are we finally at a point of convergence or collision?
MediaMind recently held its annual Digital Experience Day (DED) 2011, a global summit series held in North America, Europe and Asia, that brought together leading industry leaders and experts to explore the consumer changes that are happening now. We explored the interactive and social experience that TV now provides. TV no longer offers a passive, social experience where one has to huddle around the same set and fight for the remote control. In fact, traditional ways of viewing television are now competing with the plethora of tablet devices on the market that keeps viewers entertained and occupied from just about anywhere they choose. But it’s not just about replacing the larger screen with smaller ones, we are increasingly bonded around quality content – from TV shows to interactive games – and utilizing Social Networks to fulfill those real-time experiences and discussions between multiple viewers scattered across numerous living spaces.
Recent research from Nielsen shows that the average US home with a cable subscription receives 130 channels and yet tunes in to only 18 channels. That means 86% of these channels are never watched, suggesting that channel surfing is dead; challenging costly cable subscription models. And yet, of the $500 billion in global advertising, TV advertising still takes the lion’s share. By 2015, it’s expected that 50% of Internet users will watch TV content through online connections.
But that’s not to say TV as we know it is dead; quite the opposite. TV has a quality and scale that digital has yet to achieve. We will always need linear video content, but we just won’t need to consume it in the same way that we used to. We are now in the beginning stages of the marriage between online and offline. And for this to work out successfully, TV planners need to understand how digital works and vice versa. We are already seeing agencies using an iGRP to buy reach across media channels to maximize cost-efficiencies. These agencies are hoping to have completely integrated media buying teams within 18 months.
It’s both a convergence and a collision. On one side, we have a chance to reset our thinking and talk about enhancing the branding mechanism by overlaying interactive experiences via a mobile device and measure TV content through real-time social discussions such as comments on Facebook and/or Twitter. Yet the danger is as we seek to measure TV in the way we do online, it runs the risk of squeezing TV advertising budgets to the likes of online DR forced to justify spend via call to action. There are interesting times ahead for the whole media community and it certainly was the hot topic of debate at DED as we debated through the challenges of moving towards app-driven Smart TVs.
This guest post was written by Dean Donaldson, Global Director of Media Innovation, MediaMind. Dean and I often meet at different international conferences and events to chat about the future of the web world. You can read my view on the DED2011 in the post The multiscreen world is evolving.
Pay a Blogger Day – How to reward a blogger’s work?
24.11.2011 von Martin Meyer-Gossner
Kategorie English Content, Social Media
Have you ever paid a blogger? Paid for your content love? I mean not for writing some good PR for your business. Just for them being bloggers, sharing valueble content, thoughts, ideas, and providing new food for thought. In some days you can do that. The “Pay a Blogger Day” is here to come. Some thoughts that came to my mind with it…
Some months ago, Flattr started their outreach program to bloggers. And some months ago, they were on their way to revolutionize the monetization of blogs. Those days, the Flattr button went live on my blog, and in every post. I rewarded blog posts, and got some rewards. Just the way Flattr works. They had the idea for the “Pay a Blogger Day”.
On Flattr Cents pass from bloggers to bloggers to… Well. Companies never paid anything. They have the biggest budget pockets though. And I asked myself if bloggers want companies to engage in the monetization process, or if reputation is of higher value for them. And why should companies pay a blogger for something they produce for free. Still trying to figure that out…
Some blog posts generated some Cents immediately through Flattr, never enough for some nice ice-cream in a week though. Somehow the activity to “donate” for a well-written piece of thought or idea felt like an act of charity. Some Cents felt like a pat on the shoulder. Sometimes, I discussed with bloggers if that is encouraging, or frustrating? Every blogger argued differently about this gesture. Many were not convinced. I have seen not many buttons on blogs since.
And often when I wanted to spend some Cents, those bloggers did not use Flattr. So, my reward for them often ended in a Retweet. Maybe Retweets are the killer of positive blog comments…
The main problem many bloggers saw in Flattr was that it will be challenging to get attention for this payment theory outside the bloggosphere. Sounded like: “Bloggers will pay themselves and thus reward their work within an inner circle of the blogging community.” One of the reasons why I finally decided to remove the button from my blog.
Now, Flattr starts -in cooperation with Bambuser, Twingly and Posterous- the “Pay a Blogger Day!” on November, 29th. They intend to start a movement with the mission “Give something back to bloggers!” A good idea…
How to reward a blogger’s work?
If I may inspire you -companies, marketers and managers- with reward opportunities for bloggers, then maybe you want to read this…
a) Companies that have used shared knowledge to improve their business could write a reference quote for the blogger why and how they benefit from reading a blog. It could be a comment, tweet or a blog post on their blog. Just be creative…!
b) Managers that have used shared knowledge for their career purposes could send a present when they think the blogger has deserved it (does not need to be on the “Pay a blogger day!”). A flower (digital or real), a freebie of your products or an invite to a paid for workshop about corporate blogging. And hey, chances are high, bloggers might write about it. Just be clever…!
c) Marketers that have used shared knowledge for their campaign ideas could start thinking about whether they shovel money into a print grave, rely on TV reach or hope for radio commercial payback. Maybe they want to start sponsor a blogger who is worth it as they act like brandvangelist, testimonial or brand advocate for a brand or company. And why are not many marketers trying to make use of bloggers in the offline world? Just be curious…!
d) Followers, fans, “plusers” and bloggers that have used shared knowledge could start discussing the monetization of their work in an authentic collaborative manner. Do you want banners ads, text links, affiliate programs, brand advocate prgrams, or…? What is authentic blog monetization? Or is it reputation only? In short: money, products or reputation currency like Floout.me?
Here is how Flattr wants to inspire you to reward a blogger…
Think about the thoughts and then start acting! I am sure, bloggers know how to say “Thank you” and all bloggers would love to see some of these rewarding opportunities. Right…?
National Geographic makes Augmented Reality go live…
21.11.2011 von Martin Meyer-Gossner
Kategorie English Content, Mobile, Web Marketing
The opportunities to attract peoples’ attention are increasing with the use of Augmented reality. Appshaker recently launched a fantastic way for people to interact with the world of National Geographic Channel’s content from around the globe. The set-up obviously took some budget. With the use of augmented reality, people could virtually interact with different scenes in which they were able to get in touch with dolphins, leopards, the space landings, dinosaurs and more.
The result..
1000s of people interacted with the National Geographic Channel brand in the process as it toured Hungary, with 1000s more people sharing snapshots and video on Facebook as a result.
Live Augmented Reality for National Geographic Channel / UPC from Appshaker Ltd on Vimeo.
CMO’s studies: Yes, Social Media is key! – Can someone gimme a plan on “Social”…?
12.10.2011 von Martin Meyer-Gossner
Kategorie English Content, Featured Stories, Web Marketing
CMO’s and marketers all over the world and across industries understand the increasing value of Social Media in (their) business. However, I sometimes wonder whether they really recognize how to use Social Capital and Social Business effectively.
How did I get this view…?
Well, studies show me the reality… and many seminars and webinars open eyes. Today, I came across two studies which might illustrate what marketers and CMO’s need to get their heads around. If they are good, they create brand advocate programs, if they act badly consumers will see brands as boring, poor, and even worse… not obeying the rules of social business. And today brands cannot miss out on “Social”. That is a fact, CMO’s understand…
Market Research vs. Social Research
In one of the latest IBM studies of 1,700 chief marketing officers from 64 countries and across 19 industries, 82% of CMOs stated that they will increase their use (or budgets?) of Social Media over the next three to five years. The flipside is that just 26% are currently tracking blogs, 42% are tracking third-party reviews and 48% are tracking the consumer reviews which might help change their market positioning, their marketing insights, their marketing programs. Let’s take the qualitative aspect of Social Research first.
From a quantitative research perspective, 80% rely on market research and corporate benchmarking to rely on as their primary sources for market insights. Obviously, most companies also obey other “non-social” monitoring tools to value the development of their business: 68% use sales campaign analysis for strategic decision making.
In the end, it comes down to numbers. 63% of CMOs believe the ROI on their marketing invest will be the primary measure of effectiveness by 2015. However, almost half of respondents don’t feel prepared to satisfy those business figure aspects. The reason is obvious: CMOs often don’t have enough influence on radical company-wide change processes. Over half of responding CMOs stated they have no impact on pricing process and even less have any impact on new product development or retail channel selection.
Community and Brand Reputation
On the other hand, another new Weber Shandwick study found out how companies understand and plan their social efforts. So, why are some marketers more social than others?
The challenge is to find the key tactics with best possible metric efficiency. Most marketers know about the impact of the 3 “r’s”… reviews, ratings, recommendations on their business efforts. 52% attribute their brand reputation to their online social presence. And even more, 65% project online sociability will boost their reputation in the next three years. However, I would doubt if they act accordingly.
Today, Social Media is part of CMOs marketing mix. The question is, why only 16% consider their efforts as “world class”. This study also makes clear that marketers have trouble establishing clear goals for their social media strategy. Finding the right KPIs is essential. No wonder, companies state they are not well-prepared for the social future in terms of effectiveness. Most o fhtese companies don’t really integrate their social engagement into their enterprise processes.

Spot On!
CMO’s and marketers need to get insights beyond traditional market sources like page impresions, click-throughs and superficial numbers like fans and follower. The good spot is that 54% of global executives experience rewards to outweigh risks – versus 23% the other way round, and some European bosses even focus their attention preferably on Twitter. Although, C-level often does not know how to leverage Social efficiency. The community gives input on the value of products, services and preferrences. When did we have that years ago?

Somehow, marketers are in a poor position as they are working in the transition period. Top down target-group thinking is out, community centric thinking is the future. In some day, we will publish a new strategic theory on this at the IBM JamCamp. Nice coincidence…
News Update – Best of the Day
17.08.2011 von Martin Meyer-Gossner
Kategorie Daily Top 3
Loss in productivity is the fear that all bosses of companies have since the beginning of the web surfing era. Two studies by the National University of Singapore now found that web surfing is more productive than monitoring or banning web access. The first study stated that bosses who monitor an employees Internet surfing time may be wasting more time than their employees. The test showed significantly “lower levels of mental exhaustion and boredom”. The second study found that “rather than reducing cyber-loafing, excessive monitoring increases its frequency, as employees invariably view such policies as a form of mistrust that the company has in them”. Blocking Web usage in office hours proves ineffective as it prevents the “restorative function” that web surfing offers.
Many companies think about using Groupon to boost their marketing efforts or to upsale their revenues figures, or just to get some (often old-fashioned or outdated) in stock products out of their halls. To be honest, I found it quite amazing how much loss the company made last quarter, and I was asking myself why to spend money on a company that cuts their own marketing budgets. However, these are just superficial thoughts, Jeff Gibbard explains in three steps why Groupon does not make sense for companies: no financial uplift, no brand loyalty but many bargain hunters.
The Facebook “Like” button offers many opportunities to promote, push and place notion of your products on the Social Web. More importantly, it offers the chance to be creative around its intelligence. Two advertising students Jeena and John from the Willem de Kooning Academy in Rotterdam created a virtual showroom where IKEA highlights the most liked items.
IKEA “The world’s most liked showroom” from Jeena van der Heul on Vimeo.
Sharing study: Men or Women the best brand advocates?
06.05.2011 von Martin Meyer-Gossner
Kategorie English Content, Featured Stories, Social Media
Women are from Venus, men from Mars. And John Gray’s famous book title, can be applied to the different Social Web usage as well as the genders are also different in terms of sharing information on the Social Web.
A recent study by AOL and Nielsen shows that men are more likely to share online content than women. A fact that could become interesting for marketers when thinking about the importance of brand advocats, and if you intend to build a strategy approach for your brand around this fact.
The study that was published by MediaPost states that there are more women online than men – 53% versus 47%. However, slightly more men (51% vs. 49%) share more content on the Social Web than women.
The funny thing is that women are obviously valuable brand advocates, too. The results tell us that women (33%) are slightly more likely than man (31%) to share information related to interests like arts or news for parents.
Still, men are far more likely than women to share information that helps them “position themselves as experts,” says AOL’s senior marketing director, Kristin Kovner. 42% of men will share information such as thoughtleadership reports but only 32% of women.
Spot On!
Although many marketers acknowledge the challenge of addressing gender properly with quality social content, many marketers lack the opportunity of having the right resources for production. The study stressed the importance of social content marketing which should be a top priority for 2011. And I would add… See social content marketing from the aspect of custom content marketing, and have a look at this study to see that many marketers spend a lot of their budgets for it this year. And then try to figure out if men and women react different to brand advocate programms based on content sharing.
Travel industry marketers like Twitter… and not Facebook?
04.05.2011 von Martin Meyer-Gossner
Kategorie English Content, Web Marketing
Finding benchmarks for online marketing practise and business system structures was the idea of an internet-based survey by Verma and McGill. They polled 426 senior marketing executives in lodging and destination organizations looking at budget levels, marketing strategies, and organizational structures.
Twitter seems to be quite popular amoung the travel marketers. 80% of respondents stated they produced Twitter campaigns and Social Media promotions in-house versus pay-per-click (PPC) and search engine optimization (SSEO) which are in most cases outsourced. However, there is a fine difference between accommodation firms and destination marketers: While accommodation firms often outsource all Social Media activities (i.e. Twitter campaigns and pay-per-click management), destination marketers prefer to handle those activities in-house.
“Each year well over 700 marketing executives gather for TravelCom, which is a high level marketing conference that was held this year in Las Vegas” (…) One major theme this year was online marketing, but we realized that there was no overall knowledge of where the industry stands in this area. This study provides those benchmarks.” Cornell Professor Rohit Verma, Executive Director, Center for Hospitality Research (CHR)
The bigger portion of the respondents (two-thirds) said their 2010 e-commerce budgets had increased compared to 2009. 71% of destination marketers and 60% of accommodation marketers see again an increase for 2011.
Spot On!
The travel industry is in a real change mode seen from a web perspective. Web traffic to travel brand sites decreased by 8% in March 2011 versus March 2010. During the same period, visits to Facebook pages jumped 20% according to the first-ever L2 Digital IQ Index. According to a report by PhoCusWright, an industry research group, the unmanaged business trips reserved online will rise twice as fast as the rest of the market. One in three trips will be booked online in 2012 and reach a value of $313bn. If you look at these numbers it surprises me that not more travel marketers are looking at ways to use Social Media and focus more on Facebook than on Twitter, i.e. like OmniHotels offers direct bookings from Facebook now.
Just a thought…


